What is the deadline for providing Ben Jerrys with a copy of any notice alleging a failure to comply with the ADA?

According to Ben Jerrys's 2025 Franchise Disclosure Document, if a franchisee receives any complaint, claim, or other notice alleging a failure to comply with the Americans with Disabilities Act (ADA), the franchisee must provide Ben & Jerry's with a copy of the notice within five days after receiving it.

This requirement ensures that Ben & Jerry's is promptly informed of any potential ADA compliance issues at the franchisee's location. This allows Ben & Jerry's to assist the franchisee in addressing the issue and mitigating any potential legal or reputational risks. The franchisee's obligation to comply with the ADA is also emphasized by the requirement to execute an ADA Certification prior to opening or renovating the Scoop Shop, confirming compliance with ADA standards.

For a prospective Ben & Jerry's franchisee, this means that they must have systems in place to quickly identify and respond to any ADA-related complaints or notices. Failing to provide Ben & Jerry's with a copy of such notices within the specified timeframe could potentially lead to a breach of the franchise agreement. Therefore, franchisees should prioritize ADA compliance and maintain open communication with Ben & Jerry's regarding any related issues.