What action must a Ben Jerrys franchisee take when replacing a manager?
Ben_Jerrys Franchise · 2025 FDDAnswer from 2025 FDD Document
Section 7.18 of the Franchise Agreement shall be deleted and shall be replaced by the following Section 7.18:
- 7.18 Without limiting the requirements of Section 18.1, the day-to-day operations of the Scoop Shop shall be under the direct supervision of OPERATOR or a manager of OPERATOR who has satisfactorily completed Scoop U Training.
In addition, the Authorized Warehouse shall be under the direct supervision of the OPERATOR [, or a manager of the Catering Entity who has successfully completed Scoop U training (which training may have been completed in relation to the Scoop Shop prior to the signing of the Warehouse Addendum)]. OPERATOR shall maintain a competent, conscientious, trained staff, including a fully-trained manager (who may be OPERATOR) and if OPERATOR has multiple Scoop Shops, a fully-trained manager for each Scoop Shop and associated Authorized Warehouse, as applicable.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 66–67)
What This Means (2025 FDD)
According to Ben Jerrys's 2025 Franchise Disclosure Document, the day-to-day operations of a Ben Jerrys Scoop Shop must be under the direct supervision of the franchisee or a manager who has satisfactorily completed Scoop U Training. If a franchisee has multiple Scoop Shops, each shop and associated authorized warehouse must have a fully trained manager.
This requirement ensures that each Ben Jerrys location is run by someone competent and knowledgeable in the brand's standards and practices. The franchisee must maintain a competent, conscientious, and trained staff, including a fully trained manager.
For a prospective Ben Jerrys franchisee, this means that finding and retaining qualified managers, or being a qualified manager themselves, is crucial for the success of their Scoop Shop. The franchisee needs to ensure that any manager they hire completes the Scoop U Training to meet Ben Jerrys's operational standards. This also highlights the importance of ongoing training and development for staff to maintain the quality and consistency of the Ben Jerrys brand.