[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING]

ITEM 11. FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING

Except as listed below, we are not required to provide you with any assistance:

Pre-Opening Obligations: Before you open the Franchised Business, we or our designee will:

• 1. Provide initial training to you. (Franchise Agreement, Sections 5.D. and 6.E.)
• 1. Provide you access to our Franchise Brand Standards Manual. (Franchise Agreement, Section 6.A.)
• 1. Provide you ongoing advice and written materials regarding the operations and management of your Franchised Business. (Franchise Agreement, Section 6.C.)
• 1. Give you a list of any approved or designated suppliers and other written specifications for required or recommended goods and services. Other than providing you with the software described below, we do not provide or deliver any of the items you need for operations. (Franchise Agreement, Section 6.D.)

Continuing Obligations: During the operation of your Franchised Business, we or our designee will:

• 1. Provide you access to our Franchise Brand Standards Manual. (Franchise Agreement, Section 6.A.)
• 1. Provide you ongoing advice and written materials regarding the operations and management of your Franchised Business, including advice regarding operational challenges you may face. We have created guidelines for client relationship management, sales order and commission management, and Publication production management to assist as you administer the Franchised Business. (Franchise Agreement, Section 6.C.)
• 1. Provide you a list of any approved or designated suppliers and other written specifications for required or recommended goods and services. (Franchise Agreement, Section 6.D.)
• 1. We and/or our affiliate reserve the right, to the fullest extent allowed by applicable law, to establish maximum, minimum, or other pricing requirements with respect to the publishing and advertising rates you communicate to potential advertisers. Currently, except for the digital Extended Reach advertising services which we require you to price within a range, you are free to set the prices for the advertisements you sell.
• 1. As discussed below, we may provide some limited training to your employees, contractors, or representatives but we do not assist in the hiring process.

[Item 22: CONTRACTS]

• (2) Franchisee does not operate its Franchised Business in accordance with all of Franchisor's standards and procedures, including without limitation, those set forth in Sections 5.B. and 5.E. of this Agreement and those set forth in Franchisor's Franchise Brand Standards Manual;