When is the Belocal Customer Complaint Fee due?
Belocal Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Fee(1) | Amount | Due Date | Remarks |
|---|---|---|---|
| Management Fee | 45% of monthly Cash Received, plus any expenses we incur in managing the Franchised Business | Monthly | Only payable in the event we must operate your franchise due to death, disability, defaults etc. The Management Fee is in addition to other fees due to us. |
| Customer Complaint Fee | Our costs and expenses associated with our response to and any resolution of a complaint | On demand | If an advertiser, client, or third party complains to us and you fail to satisfactorily remedy the complaint, you will pay us our costs and expenses associated with our response to and any resolution of the complaint. |
Source: Item 6 — OTHER FEES (FDD pages 14–31)
What This Means (2025 FDD)
According to Belocal's 2025 Franchise Disclosure Document, the Customer Complaint Fee is due 'on demand.' This fee is imposed if an advertiser, client, or other third party lodges a complaint with Belocal, and the franchisee fails to resolve the issue to Belocal's satisfaction.
The amount of the Customer Complaint Fee is equivalent to Belocal's costs and expenses incurred in responding to and resolving the complaint. This means the fee can vary depending on the complexity and resources required to handle each specific complaint.
For a prospective Belocal franchisee, this highlights the importance of promptly and effectively addressing any customer or third-party complaints. Failure to do so could result in unexpected fees to cover Belocal's intervention. Franchisees should aim to maintain good relationships with advertisers and clients to minimize the risk of complaints escalating to the point where Belocal needs to get involved.