Under what condition is SpeedLine not responsible for implementation or training issues at a Beggars Pizza franchise?

According to the 2025 FDD, SpeedLine, the software provider, outlines specific circumstances under which they will not be held liable for implementation or training issues related to their software used by Beggars Pizza franchisees.

Specifically, SpeedLine is not responsible if the implementation and training have been carried out in a proper and workmanlike manner. This implies that if SpeedLine provides competent and professional implementation and training services, they are not liable for any subsequent issues that may arise. This condition protects SpeedLine from being held accountable for problems stemming from factors outside their control, such as the franchisee's operational practices or external circumstances.

This clause highlights the importance for Beggars Pizza franchisees to actively participate in and diligently apply the training provided by SpeedLine. Franchisees should ensure they fully understand the software's functionalities and implementation procedures to minimize potential issues. Furthermore, maintaining detailed records of the training received and implementation processes followed can serve as evidence of due diligence in case of future disputes regarding software performance or compatibility.

In essence, while SpeedLine provides a warranty for their software, this is contingent upon the proper implementation and training. Beggars Pizza franchisees must ensure they meet SpeedLine's standards and criteria to maintain the software's optimal performance and avoid potential liabilities.