What are the three support service plans offered by SpeedLine to Beggars Pizza franchisees?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
Support Service Plans: SpeedLine offers the following support service plans. They are: 1) Standard Support, 2) Second-Level Support, 3) Per Incident Support. Each support service plan as well as any optional services for the service plan (i.e., Premiere Support Services and Store Management Support Services) is detailed in Schedule "A". The support service plan as well as any optional services for the service plan chosen by the Customer will be indicated in the Quote. Support service is only available so long as the Customer is a party to a valid current SpeedLine Software License Agreement or, in the case of the SpeedDine online ordering service, SpeedDine Online Ordering System Subscription Agreement. Customer may change its support service plan by cancelling its current plan and replacing it with a different plan by entering into a new Quote on not less than one month's notice to SpeedLine, and subject to payment of any applicable early termination (acceleration) fee (see Cancellation below).
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to Beggars Pizza's 2025 Franchise Disclosure Document, SpeedLine offers three support service plans to franchisees. These plans are Standard Support, Second-Level Support, and Per Incident Support. Each of these plans, along with optional services like Premiere Support Services and Store Management Support Services, are detailed in Schedule "A" of the agreement. The specific plan chosen by the franchisee will be indicated in the Quote provided by SpeedLine.
Standard Support provides telephone assistance to Beggars Pizza personnel regarding the function and operation of the software. However, menu and software updates, along with general inquiries and training questions, are addressed only during SpeedLine's standard support hours, Pacific Time. Second-Level Support mirrors the coverage of Standard Support, but it is exclusively available to the franchisee's SpeedLine-certified support technicians.
Per Incident Support offers telephone support during SpeedLine's normal office hours, excluding statutory holidays, Pacific Time. Franchisees are charged for support services on a per-incident basis, with SpeedLine reserving the right to set limits for each incident. A separate fee applies to each issue, covering recurrences of the same issue for up to seven days after the initial resolution. It is important to note that support service is contingent upon the franchisee maintaining a valid SpeedLine Software License Agreement or a SpeedDine Online Ordering System Subscription Agreement.