From whom are support and upgrades for the Beggars Pizza computer system currently provided?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
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Computer System
You must purchase and use a computer/point of sale system that we specify. Currently, the system consists of a computer and related hardware, cash drawers**,** card swipes, fingerprint sensors, credit card modems, caller ID, Speedline's software, and other hardware and software we specify. We may change the computer/point of sale system at any time. In connection with Speedline's software, you must sign various software license agreements, software purchase
agreement, and other related agreements (collectively, the "Speedline Agreements"). The current forms of the Speedline Agreements are attached hereto as Exhibit I; however, the Speedline Agreements may be revised by Speedline at any time. Our affiliates have used versions of Speedline's software in connection with the operation of their affiliate-owned Beggars Pizza® Restaurants since October 2002.
We estimate that your cost to purchase the computer/point of sale system and software is between $35,000 and $75,000 depending on the size of the Restaurant. Acceptable hardware is available from numerous manufacturers and may be purchased from any source.
We have no proprietary interest in any software. Support and upgrades are currently provided by Speedline, and you are required to use Speedline's services. Currently, the cost for support services and updates from Speedline and the credit card processing service used by Speedline is approximately $175 per month, which may be subject to future increases. You must maintain, upgrade, and update the computer system/point of sale as we require. The Franchise Agreement does not restrict the frequency or expense of requir
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–26)
What This Means (2025 FDD)
According to Beggars Pizza's 2025 Franchise Disclosure Document, support and upgrades for the computer system are currently provided by Speedline. As a franchisee, you are required to use Speedline's services for these updates.
The cost for these support services and updates from Speedline, along with the credit card processing service used by Speedline, is approximately $175 per month. However, this cost is subject to change in the future.
Beggars Pizza also requires franchisees to maintain, upgrade, and update the computer system as mandated by the company. The Franchise Agreement does not restrict the frequency or expense of required upgrades and maintenance, meaning these costs could fluctuate significantly over time. This is a common practice in franchising, as franchisors need to ensure consistent technology standards across all locations, but it does mean franchisees must budget for potential unexpected expenses.