What standards must Beggars Pizza employees meet regarding customer relations and service?

n, installing and using, at Franchisee's expense, the required fixtures, equipment, and information systems necessary for participation, and paying to Franchisor and/or a designated third- party provider the then-current fees associated with such programs.

• 7.5 Delivery Services. Franchisee must provide delivery service of all approved menu items to customers located in Franchisee's Territory during the term of the Agreement in accordance with Franchisor's then-current delivery standards as set forth in the Manual. Franchisee acknowledges and agrees that such standards may include minimum delivery hours, acceptable methods of payment, and other customer service standards. Franchisee's delivery

rights are not exclusive, and other Beggars Pizza® restaurants may accept delivery orders and provide delivery in Franchisee's Territory. Franchisee may provide delivery of approved menu items outside of Franchisee's Territory except for any geographic areas specified in Exhibit A.

• 7.6 Fixtures, Furnishings, and Equipment. Franchisee must purchase and install, at Franchisee's expense, all fixtures, furnishings, supplies, equipment including, without limitation, décor and signs as Franchisor may reasonably direct from time to time, and must refrain from installing or permitting to be installed on or about the Premises any fixtures, furnishings, equipment, décor, signs, or other items without Franchisor's prior written consent.
• 7.7 Sources of Products. All products sold or offered for sale at the Restaurant, and other products, materials, supplies, paper goods, fixtures, furnishings, and equipment used or sold at the Restaurant, must meet Franchisor's then-current standards and specifications, as established in the Manual or otherwise in writing. Except as provided in Section 7.3 and Section 7.4.3, Franchisee must purchase all food items, ingredients, supplies, materials, and other products and equipment used or offered for sale at the Restaurant for which Franchisor has established standards or specifications solely from Franchisor, an affiliate of Franchisor, or suppliers (including manufacturers, distributors, and other sources) designated by Franchisor that demonstrate to the continuing reasonable satisfaction of Franchisor the ability to meet Franchisor's standards and specifications, who possess adequate quality controls and capacity to supply Franchisee's needs promptly and reliably, and who have been approved by Franchisor in the Manual or otherwise in writing. Franchisor may require Franchisee to purchase any approved products, equipment, and merchandise solely from Franchisor or an affiliate of Franchisor. If Franchisee desires to purchase products from a party other than an approved supplier, Franchisee must submit to Franchisor a written request to approve the proposed supplier, together with such evidence of conformity with Franchisor's specifications as Franchisor may reasonably require. Franchisor may require that its representatives be permitted to inspect the supplier's facilities and that samples from the supplier be delivered for evaluation and testing either to Franchisor or an independent testing facility designated by Franchisor. Franchisee must pay a charge not to exceed the cost of the evaluation and testing. Franchisor must use its best efforts to notify Franchisee in writing of its approval or disapproval of the proposed supplier within thirty days after the completion of such evaluation and testing.

Source: Item 22 — CONTRACTS (FDD page 39)