What is SpeedLine's responsibility regarding support services for third-party software purchased through them by Beggars Pizza franchisees?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
itial diagnostics and troubleshooting, from implementation of the Software (but only where implementation is done by SpeedLine) until it is used in the Customer's business, of computer hardware purchased or leased from SpeedLine. It does not cover computer hardware or software not purchased from SpeedLine or computer hardware which is not compatible with SpeedLine's then-current specifications nor does it cover any third party software not purchased from SpeedLine. Where any third party software is purchased from SpeedLine, SpeedLine's sole responsibility is to facilitate and assist in providing the Customer with the support services of the third party owner or supplier of the third party software, to which SpeedLine has access. SpeedLine will not be required to correct problems that occur after the Customer or a third party has modified, changed, adapted, abused or damaged the Software or hardware in any way, or merged the Software into or used it with any other computer program material, or translated it or re-written it into any different computer program language, or failed to use it as a single product without separation, or has made changes in computer hardware or computer operating systems after release or implementation of the Software, without the prior written permission of SpeedLine. This Agreement includes initial support for the operating system, such as implementation of patches required to run the Software on the Customer's computers, from implementation of the Software (but only where implementation is done by SpeedLine) until it is used in the Customer's business, and only if it directly relates to the operation of the Software. Computer hardware repair and services are not covered under this Agreement but would be covered by the manufacturer's hardware warranty where applicable.
Special Services and Cross Border Services: The Software products are manufactured in Canada. The Software products require support services and, where applicable, information management services at locations, to be provided only by specially trained technicians. In connection with the Software products, including the Software products which are supplied by SpeedLine from Canada and delivered to the Customer outside Canada, incidental to the payment by the Customer to SpeedLine for the Software license, SpeedLine will provide the services of one or more technicians with the required special knowledge of the Software products to provide the support products and services as called for under and for the term of this Agreement, and within the cost set forth in this Agreement, and any amendment hereof.
Travel: If SpeedLine agrees to have any of its personnel travel to the Customer's location to provide support products and services, the Customer agrees to pay travel time for SpeedLine's personnel at SpeedLine's then-current standard charge rates, and SpeedLine's out-of-pocket expenses for travel, food and lodging of SpeedLine's personnel.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to Beggars Pizza's 2025 Franchise Disclosure Document, SpeedLine's responsibility regarding support services for third-party software purchased through them is limited. SpeedLine's sole responsibility is to facilitate and assist in providing the Beggars Pizza franchisee with the support services offered by the third-party owner or supplier of the software, provided SpeedLine has access to those support services. This means SpeedLine acts as a liaison, helping the franchisee connect with the appropriate third-party support channels.
SpeedLine is not obligated to correct problems that arise if the franchisee or a third party modifies, changes, adapts, abuses, or damages the software or hardware. This also applies if the software is merged with other programs, translated into a different language, or if changes are made to the computer hardware or operating systems after the software's release without SpeedLine's written permission. Beggars Pizza franchisees should be aware that any alterations to the software or hardware could void SpeedLine's assistance in obtaining support.
SpeedLine is also not responsible for issues caused by changes in computer hardware or operating systems after the software's implementation, software updates incompatible with existing hardware, or use of hardware or operating systems not supplied and implemented by SpeedLine or a trained integrator. Additionally, SpeedLine is not liable for damages or losses connected to inaccurate information provided by the franchisee or issues related to menu design, setup, or pricing. This highlights the importance of using SpeedLine-approved hardware and integrators and ensuring accurate data input to maintain support eligibility.
In essence, while SpeedLine will assist in connecting a Beggars Pizza franchisee with third-party support for software purchased through them, the ultimate responsibility for resolving issues lies with the third-party supplier. Franchisees should carefully review the support terms of any third-party software and ensure they adhere to SpeedLine's hardware and implementation guidelines to maximize their support options.