Does the SpeedLine warranty for Beggars Pizza cover software that has been modified by someone other than SpeedLine?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
ver of any subsequent strict compliance by the Customer with the same or any other obligation hereunder.
FURTHER ACTS AND DOCUMENTS: The parties agree to carry out and perform all such further acts and deeds and to make, execute and deliver all such further documents, instruments, agreements and assurances as may be required in order to carry out the terms and conditions of this Agreement in accordance with their expressed intent.
LIMITED WARRANTY:
SpeedLine warrants the Software to perform substantially as described in the Software Documentation for a period of ninety (90) days from the date of implementation. SpeedLine, at its sole discretion, will either replace or correct, without charge, the Software if it does not perform substantially as described in the Documentation during such period. If SpeedLine is unable to correct the Software
Agreement Last Updated: January 30, 2024
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within a reasonable time, SpeedLine at its sole discretion will refund the License fees paid for the Software without interest upon return of the Software to SpeedLine and termination of this Agreement. THIS IS SPEEDLINE'S ENTIRE LIABILITY AND THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IN LIEU OF ALL OTHERS. SpeedLine does not guarantee or warrant that the Software will meet all of the Customer's requirements or that the Software will run uninterrupted or error free. The warranty does not cover any Software that has been modified or changed in anyway, unless done so by SpeedLine.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to Beggars Pizza's 2025 Franchise Disclosure Document, the SpeedLine warranty does not cover software that has been modified or changed in any way, unless SpeedLine itself made the modifications. This exclusion is part of the limited warranty SpeedLine provides for its software. The warranty lasts for 90 days from the date the software is implemented. During this period, SpeedLine will either replace or correct the software at its discretion if it doesn't perform as described in the software documentation.
However, if SpeedLine cannot correct the software within a reasonable time, it will refund the license fees paid for the software, without interest, upon the software's return and the termination of the agreement. This remedy is the customer's sole and exclusive recourse. SpeedLine does not guarantee that the software will meet all of the customer's requirements or that it will run without interruption or errors.
This means that if a Beggars Pizza franchisee alters the SpeedLine software or has it altered by a third party, they will void the warranty. This could leave the franchisee with no recourse to SpeedLine for any software malfunctions or failures. It is important for franchisees to adhere strictly to SpeedLine's terms and conditions regarding software modifications to maintain the validity of the warranty.