Is SpeedLine responsible for problems caused by changes in computer hardware or operating systems implemented after the initial implementation of equipment and software at a Beggars Pizza franchise?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
r any Software that has been modified or changed in anyway, unless done so by SpeedLine. The warranty does not cover any Software that has been abused or damaged. SpeedLine is not responsible for problems with the interaction, interfacing or incompatibility of the Software with other third party software. SpeedLine is not responsible for other third party software or any components thereof where the Software is to be incorporated into or used with them.
SpeedLine is not responsible for problems or incompatibilities:
- (a) caused by changes in computer hardware or computer operating systems made or implemented after the release or implementation of the Software.
- (b) caused by Software updates not being compatible with the Customer's existing computer hardware or computer operating system or supporting facilities at the Customer's location.
- (c) caused by the Customer using the Software with computer hardware or computer operating systems not supplied by SpeedLine and implemented by SpeedLine or an integrator who has completed SpeedLine's integrator training to SpeedLine's satisfaction.
- (d) arising where the Software is not implemented by SpeedLine or an integrator who has completed SpeedLine's integrator training to SpeedLine's satisfaction.
- (e) arising where the Customer fails to meet and maintain SpeedLine's implementation criteria for the equipment and Software.
- (f) arising in respect of implementation of the Software by SpeedLine or training by SpeedLine so long as such implementation and training has been carried out in a proper and workmanlike manner.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to Beggars Pizza's 2025 Franchise Disclosure Document, SpeedLine is not responsible for problems or incompatibilities caused by changes in computer hardware or operating systems implemented after the initial software release or implementation. This lack of responsibility extends to issues arising from software updates that are incompatible with the franchisee's existing hardware, operating system, or supporting facilities.
SpeedLine also disclaims responsibility if the franchisee uses hardware or operating systems not supplied and implemented by SpeedLine or a SpeedLine-trained integrator. Furthermore, SpeedLine isn't liable if issues arise from implementations not performed by SpeedLine or a qualified integrator, or if the franchisee fails to meet SpeedLine's implementation criteria for the equipment and software. However, SpeedLine remains responsible for implementations and training conducted in a proper and workmanlike manner.
This means that as a Beggars Pizza franchisee, you bear the risk of ensuring that any changes to your computer systems are compatible with the SpeedLine software. It is crucial to adhere to SpeedLine's specifications and utilize their recommended integrators to minimize potential issues. Any costs or expenses associated with changes required due to inaccurate information provided by the franchisee are also the franchisee's responsibility. This includes issues related to menu design, pricing, or tax calculations.