For Beggars Pizza, what specific qualifications must SpeedLine technicians possess to provide implementation and training services?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
SPECIAL SERVICES AND CROSS BORDER SERVICES: The software products are manufactured in Canada. The software products of SpeedLine require implementation and training to be carried out only by specially trained technicians. In connection with the software products, including the software products which are supplied by SpeedLine from Canada and delivered to the Customer outside Canada, and where SpeedLine will provide the implementation and training, incidental to the payments by the Customer to SpeedLine for the software license and the system purchase as described in this Agreement, SpeedLine will provide the services of one or more specially trained technicians with the required special knowledge of the software products to provide the implementation and training as called for under and within the costs set
Last Updated: May 27, 2021
forth in this Agreement and the Quote, and any amendments thereof.
APPROVED SUPPLIER: Where the Licensor of the Customer has approved SpeedLine to be the supplier of the equipment and the software license for the software described in the Quote, and such Licensor of the Customer will be responsible for implementation and training instead of SpeedLine, SpeedLine will train the Licensor's personnel to perform implementation and training in respect of the equipment and software, which must be performed by the trained personnel of such Licensor.
Where the Customer will perform its own implementation and training, the Customer's personnel shall first have completed SpeedLine's training to SpeedLine's satisfaction, and the Customer must use such personnel as trained by SpeedLine to perform the implementation and training in accordance with SpeedLine's specifications and standards and with the approval of SpeedLine in writing in advance.
If SpeedLine is required to perform additional training for new or replacement personnel of the Customer, SpeedLine reserves the right to charge for the same at its then-current standard charge rate plus expenses.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to the 2025 Beggars Pizza Franchise Disclosure Document, SpeedLine software products require implementation and training to be carried out by specially trained technicians. When SpeedLine provides the implementation and training, they will use technicians with the required special knowledge of the software products. The cost for these services is included in the software license and system purchase agreement.
If Beggars Pizza approves SpeedLine as the supplier and is responsible for the implementation and training, SpeedLine will train Beggars Pizza's personnel to perform these tasks. Alternatively, Beggars Pizza can perform its own implementation and training, but its personnel must first complete SpeedLine's training to SpeedLine's satisfaction.
If Beggars Pizza chooses to train its own staff, they must adhere to SpeedLine's specifications and standards, with written approval from SpeedLine. Should Beggars Pizza require additional training for new or replacement personnel, SpeedLine reserves the right to charge its standard rates plus expenses for this additional training. This ensures that regardless of who performs the implementation and training, it is done by individuals with the necessary expertise, either provided directly by SpeedLine or through SpeedLine-approved training programs.