For Beggars Pizza, what is the process for SpeedLine to train the Licensor's personnel?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
APPROVED SUPPLIER: Where the Licensor of the Customer has approved SpeedLine to be the supplier of the equipment and the software license for the software described in the Quote, and such Licensor of the Customer will be responsible for implementation and training instead of SpeedLine, SpeedLine will train the Licensor's personnel to perform implementation and training in respect of the equipment and software, which must be performed by the trained personnel of such Licensor.
Where the Customer will perform its own implementation and training, the Customer's personnel shall first have completed SpeedLine's training to SpeedLine's satisfaction, and the Customer must use such personnel as trained by SpeedLine to perform the implementation and training in accordance with SpeedLine's specifications and standards and with the approval of SpeedLine in writing in advance.
If SpeedLine is required to perform additional training for new or replacement personnel of the Customer, SpeedLine reserves the right to charge for the same at its then-current standard charge rate plus expenses.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to the 2025 FDD, SpeedLine may train Beggars Pizza's personnel to perform implementation and training of the SpeedLine equipment and software. This occurs when Beggars Pizza, as the Licensor, is responsible for the implementation and training instead of SpeedLine itself. In this case, SpeedLine will train Beggars Pizza's personnel to conduct the implementation and training.
If the franchisee (the Customer) will perform their own implementation and training, the franchisee's personnel must first complete SpeedLine's training to SpeedLine's satisfaction. The franchisee must then use these trained personnel to perform the implementation and training according to SpeedLine's specifications, standards, and with SpeedLine's written approval in advance.
SpeedLine retains the right to charge additional fees if they are required to perform additional training for new or replacement personnel of the franchisee. These charges will be at SpeedLine's then-current standard charge rate, plus any incurred expenses.