What are the names of the support service plans offered by SpeedLine to Beggars Pizza franchisees?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
Support Service Plans: SpeedLine offers the following support service plans. They are: 1) Standard Support, 2) Second-Level Support, 3) Per Incident Support. Each support service plan as well as any optional services for the service plan (i.e., Premiere Support Services and Store Management Support Services) is detailed in Schedule "A". The support service plan as well as any optional services for the service plan chosen by the Customer will be indicated in the Quote. Support service is only available so long as the Customer is a party to a valid current SpeedLine Software License Agreement or, in the case of the SpeedDine online ordering service, SpeedDine Online Ordering System Subscription Agreement. Customer may change its support service plan by cancelling its current plan and replacing it with a different plan by entering into a new Quote on not less than one month's notice to SpeedLine, and subject to payment of any applicable early termination (acceleration) fee (see Cancellation below).
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to Beggars Pizza's 2025 Franchise Disclosure Document, SpeedLine offers three support service plans to franchisees. These plans are Standard Support, Second-Level Support, and Per Incident Support. Each of these plans, along with optional services like Premiere Support Services and Store Management Support Services, are detailed in Schedule "A" of the agreement. The specific plan chosen by the franchisee will be indicated in the Quote provided by SpeedLine.
Franchisees should note that support services are only available as long as they have a valid SpeedLine Software License Agreement or a SpeedDine Online Ordering System Subscription Agreement. This means maintaining an active license is crucial for continued support. Beggars Pizza franchisees have the option to change their support service plan by canceling their current plan and selecting a new one, but this requires at least one month's notice to SpeedLine and may involve early termination fees.
Additionally, SpeedLine may offer optional Store Management Support Services as an add-on to either Standard Support or Second-Level Support. These services can include assistance with menu and system configuration changes, software upgrade management, password updates, and online ordering website updates. Similarly, Premiere Support Services can be added to Standard Support, offering services like menu and system configuration change management and SpeedLine software upgrade management. These optional services may have different initial or renewal terms, as specified in Schedule "A" or the Quote.