What is the minimum term for Per Incident Support for Beggars Pizza?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
Per Incident Support (certain SpeedLine Software licenses and services only): The Customer is provided with telephone support during SpeedLine's normal office hours weekdays, excluding statutory holidays, Pacific Time only, which may change from time to time, for the purpose of assisting the Customer's personnel with the function and operation of the Software. The Customer will be charged for support services on a per-incident basis. SpeedLine reserves the right to establish limits for each incident. The rate charged will be the current incident rate for SpeedLine support service. A separate fee is charged for work on each issue. This fee covers recurrences of the same issue up to seven days after initial resolution. SpeedLine will determine whether a reported issue is a recurrence of the same previous issue. For more information on rates and exclusions, please contact SpeedLine support. Per Incident Support has a minimum term of one year.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to the 2025 Beggars Pizza Franchise Disclosure Document, Per Incident Support through SpeedLine has a minimum term of one year. This support provides telephone assistance during SpeedLine's normal weekday office hours, excluding statutory holidays, Pacific Time. This service assists the franchisee's personnel with the function and operation of the software.
Beggars Pizza franchisees should note that they will be charged for support services on a per-incident basis, with SpeedLine reserving the right to set limits for each incident. A separate fee applies to each issue, covering recurrences of the same issue for up to seven days after the initial resolution. SpeedLine determines whether a reported issue is a recurrence of a previous one.
For a Beggars Pizza franchisee, understanding the terms of the Per Incident Support is crucial for budgeting and managing technical support costs. Since rates and exclusions can vary, it is recommended to contact SpeedLine support directly for the most current information. This ensures that franchisees are fully aware of the costs and conditions associated with this support service.