For Beggars Pizza, what is the implication if the customer's personnel require additional training?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
If SpeedLine is required to perform additional training for new or replacement personnel of the Customer, SpeedLine reserves the right to charge for the same at its then-current standard charge rate plus expenses.
LOCATION AND NUMBER OF TERMINALS: The on-premises implemented software may be used only at the Customer's location as specified in the Quote, and only on the number of terminals which is equal to the number of SpeedLine Solutions software user licenses received by the Customer or, in the case of certain of the software programs, only on one (1) of the Customer's terminals, as specified in the Quote.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to Beggars Pizza's 2025 Franchise Disclosure Document, if the customer (franchisee) requires SpeedLine to perform additional training for new or replacement personnel, SpeedLine reserves the right to charge for this training. This charge would be based on SpeedLine's then-current standard charge rate plus any incurred expenses. This condition applies to the software provided by SpeedLine.
This means that franchisees should budget for potential additional training costs if they experience employee turnover or need to train new staff on the SpeedLine software system. The FDD does not specify what SpeedLine's standard charge rate is, so it is important for prospective franchisees to clarify these costs with Beggars Pizza and SpeedLine during their due diligence.
Franchisees also have the option to have the Licensor of the Customer (Beggars Pizza) train their personnel to perform implementation and training in respect of the equipment and software. If the Customer will perform its own implementation and training, the Customer's personnel shall first have completed SpeedLine's training to SpeedLine's satisfaction, and the Customer must use such personnel as trained by SpeedLine to perform the implementation and training in accordance with SpeedLine's specifications and standards and with the approval of SpeedLine in writing in advance.