What is the geographic limit for Per Incident Support for Beggars Pizza?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
Per Incident Support (certain SpeedLine Software licenses and services only): The Customer is provided with telephone support during SpeedLine's normal office hours weekdays, excluding statutory holidays, Pacific Time only, which may change from time to time, for the purpose of assisting the Customer's personnel with the function and operation of the Software.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to the 2025 FDD, Beggars Pizza franchisees who opt for Per Incident Support from SpeedLine are provided with telephone support during SpeedLine's normal office hours on weekdays, excluding statutory holidays. This support is limited to Pacific Time only, and these hours may change.
This means that the availability of support is geographically limited to the Pacific Time zone, which could pose challenges for franchisees located in other time zones. Franchisees need to consider the time difference and whether the support hours align with their operational needs.
For franchisees outside the Pacific Time zone, the limited support hours could result in delays in resolving technical issues, potentially impacting their business operations. It is important for prospective franchisees to evaluate whether this support model is adequate for their specific location and business hours, or if they should consider alternative support plans offered by SpeedLine.