What is the customer required to pay SpeedLine for support services for their Beggars Pizza franchise?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
SpeedLine will provide to the Customer and the Customer will purchase, receive or acquire from SpeedLine the equipment, the license for the on-premises implemented software and software made available via online services (collectively, the "software"), the support services and any related services described in the SpeedLine quote attached as Schedule "A" or entered into by the parties from time to time (each, a "Quote"), on the terms and conditions set forth herein and in the Quote.
SpeedLine offers the following support service plans. They are: 1) Standard Support, 2) Second-Level Support, 3) Per Incident Support. Each support service plan as well as any optional services for the service plan (i.e., Premiere Support Services and Store Management Support Services) is detailed in Schedule "A". The support service plan as well as any optional services for the service plan chosen by the Customer will be indicated in the Quote.
All Standard Support, Second-Level Support, or Per Incident Support services fees payments shall be invoiced and paid according to the payment frequency indicated in the Quote (e.g., monthly or yearly). Payment frequency must be the same for all support products and services. All support services fees are non-refundable. The Customer will provide a credit card or debit card number, pre-authorized debit account, or equivalent to be placed on file. For monthly fees, the total, plus applicable taxes, will be charged on the 25th (or the closest preceding business day) of each month. SpeedLine reserves the right to charge its current standard fees for any payments which are returned for insufficient funds, or for any pre-authorized payments that are declined for any reason.
If SpeedLine agrees to have any of its personnel travel to the Customer's location to provide support products and services, the Customer agrees to pay travel time for SpeedLine's personnel at SpeedLine's then-current standard charge rates, and SpeedLine's out-of-pocket expenses for travel, food and lodging of SpeedLine's personnel.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to Beggars Pizza's 2025 Franchise Disclosure Document, the amount a customer (franchisee) is required to pay SpeedLine for support services is determined by the specific support services outlined in the "Quote". The "Quote" refers to the SpeedLine quote attached as Schedule "A" or entered into by the parties from time to time. The customer agrees to pay the amount set forth in the Quote for such support services on the terms and conditions set forth in the Quote.
The FDD mentions that SpeedLine offers several support service plans, including Standard Support, Second-Level Support, and Per Incident Support. Each plan, along with optional services like Premiere Support Services and Store Management Support Services, is detailed in Schedule "A". The specific plan chosen by the customer will be indicated in the Quote. The payment frequency for these services (e.g., monthly or yearly) will also be specified in the Quote, and payment frequency must be the same for all support products and services.
Furthermore, the customer is obligated to provide a credit card, debit card number, pre-authorized debit account, or equivalent to be placed on file. For monthly fees, the total amount, including applicable taxes, will be charged on the 25th (or the closest preceding business day) of each month. SpeedLine retains the right to charge its standard fees for any payments returned due to insufficient funds or declined pre-authorized payments. If SpeedLine personnel travel to the customer's location to provide support, the customer will also pay for travel time at SpeedLine's standard rates and cover out-of-pocket expenses for travel, food, and lodging.