For Beggars Pizza, what is the condition for SpeedLine to train the Licensor's personnel?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
APPROVED SUPPLIER: Where the Licensor of the Customer has approved SpeedLine to be the supplier of the equipment and the software license for the software described in the Quote, and such Licensor of the Customer will be responsible for implementation and training instead of SpeedLine, SpeedLine will train the Licensor's personnel to perform implementation and training in respect of the equipment and software, which must be performed by the trained personnel of such Licensor.
Where the Customer will perform its own implementation and training, the Customer's personnel shall first have completed SpeedLine's training to SpeedLine's satisfaction, and the Customer must use such personnel as trained by SpeedLine to perform the implementation and training in accordance with SpeedLine's specifications and standards and with the approval of SpeedLine in writing in advance.
If SpeedLine is required to perform additional training for new or replacement personnel of the Customer, SpeedLine reserves the right to charge for the same at its then-current standard charge rate plus expenses.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to the 2025 Beggars Pizza FDD, SpeedLine will train the Licensor's personnel to perform implementation and training of equipment and software if the Licensor of the Customer has approved SpeedLine to be the supplier of the equipment and software license, and the Licensor of the Customer will be responsible for implementation and training instead of SpeedLine. This means that Beggars Pizza franchisees may not always receive direct training from SpeedLine. Instead, if Beggars Pizza has approved SpeedLine as a supplier and assumes responsibility for implementation and training, SpeedLine will train Beggars Pizza's personnel, who will then train the franchisees.
This arrangement could have implications for the quality and consistency of training that franchisees receive. If Beggars Pizza personnel are not adequately trained by SpeedLine, or if they fail to effectively pass on their knowledge to franchisees, it could lead to operational inefficiencies or errors. Franchisees should confirm who will be providing the training and what qualifications or experience they have.
It is also important to note that if the franchisee chooses to perform their own implementation and training, their personnel must first complete SpeedLine's training to SpeedLine's satisfaction. These personnel must then be used to perform the implementation and training in accordance with SpeedLine's specifications, standards, and with SpeedLine's written approval in advance. If additional training is required for new or replacement personnel of the customer, SpeedLine reserves the right to charge for the same at its then-current standard charge rate plus expenses.