What is the condition for SpeedLine to provide initial diagnostics and troubleshooting of computer hardware for Beggars Pizza franchisees?
Beggars_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
Coverage: This Agreement covers "SpeedLine Solutions" on-premises installed software and software made available via online services (collectively, "Software") as listed in the SpeedLine quote(s) entered into by the parties from time to time (each, a "Quote"), and the initial diagnostics and troubleshooting, from implementation of the Software (but only where implementation is done by SpeedLine) until it is used in the Customer's business, of computer hardware purchased or leased from SpeedLine. It does not cover computer hardware or software not purchased from SpeedLine or computer hardware which is not compatible with SpeedLine's then-current specifications nor does it cover any third party software not purchased from SpeedLine. Where any third party software is purchased from SpeedLine, SpeedLine's sole responsibility is to facilitate and assist in providing the Customer with the support services of the third party owner or supplier of the third party software, to which SpeedLine has access. SpeedLine will not be required to correct problems that occur after the Customer or a third party has modified, changed, adapted, abused or damaged the Software or hardware in any way, or merged the Software into or used it with any other computer program material, or translated it or re-written it into any different computer program language, or failed to use it as a single product without separation, or has made changes in computer hardware or computer operating systems after release or implementation of the Software, without the prior written permission of SpeedLine. This Agreement includes initial support for the operating system, such as implementation of patches required to run the Software on the Customer's computers, from implementation of the Software (but only where implementation is done by SpeedLine) until it is used in the Customer's business, and only if it directly relates to the operation of the Software. Computer hardware repair and services are not covered under this Agreement but would be covered by the manufacturer's hardware warranty where applicable.
Source: Item 23 — RECEIPT (FDD pages 39–192)
What This Means (2025 FDD)
According to Beggars Pizza's 2025 Franchise Disclosure Document, SpeedLine provides initial diagnostics and troubleshooting of computer hardware only if the hardware is purchased or leased from SpeedLine. This support extends from the implementation of the SpeedLine software until it is used in the Beggars Pizza franchisee's business, but only when SpeedLine performs the software implementation.
This agreement does not cover hardware or software not purchased from SpeedLine, or hardware incompatible with SpeedLine's current specifications. For third-party software purchased through SpeedLine, SpeedLine's responsibility is limited to assisting the franchisee in accessing support services from the third-party provider. SpeedLine is not obligated to fix problems arising from unauthorized modifications or misuse of the software or hardware, or changes to the computer systems without SpeedLine's written consent.
SpeedLine's support includes initial assistance with the operating system, specifically implementing patches required for the software to run on the franchisee's computers. This support is provided from the software's implementation (again, only if done by SpeedLine) until it is used in the business and only if it directly relates to the operation of the Software. Hardware repairs and services are not included in this agreement but may be covered by the manufacturer's hardware warranty.