For what purposes is a Beem Light Sauna franchisee prohibited from using Customer Information?
Beem_Light_Sauna Franchise · 2025 FDDAnswer from 2025 FDD Document
10.3 Customer Information.
(a) Protection of Customer Information. You must comply with our System Standards, other directions from us, and all Applicable Laws regarding the organizational, physical, administrative and technical measures and security procedures to safeguard the confidentiality and security of Customer Information on your Technology System or otherwise in your possession or control and, in any event, employ reasonable means to safeguard the confidentiality and security of Customer Information. "Customer Information" means names, contact information, financial information and other personal information of or relating to the Studio's customers and prospective customers. If there is a suspected or actual breach of security or unauthorized access involving your Customer Information, you must notify us immediately after becoming aware of such actual or suspected occurrence and specify the extent to which Customer Information was compromised or disclosed. You are responsible for any financial
losses you incur or remedial actions that you must take as a result of a breach of security or unauthorized access to Customer Information in your control or possession.
Source: Item 23 — RECEIPT (FDD pages 71–230)
What This Means (2025 FDD)
According to Beem Light Sauna's 2025 Franchise Disclosure Document, franchisees are restricted in how they can use customer information. The FDD states that franchisees must adhere to System Standards, franchisor directives, and all applicable laws to protect the confidentiality and security of customer information. This includes implementing organizational, physical, administrative, and technical measures to safeguard this data on their technology systems or in any other form under their control.
Customer Information is defined as names, contact details, financial data, and other personal information related to current and prospective customers of the Beem Light Sauna studio. Franchisees are obligated to employ reasonable methods to ensure the confidentiality and security of this information.
Furthermore, franchisees must immediately notify the franchisor upon becoming aware of any suspected or actual breach of security or unauthorized access to customer information, detailing the extent of the compromise or disclosure. The franchisee is held responsible for any financial losses incurred or remedial actions required due to a security breach or unauthorized access to customer information under their control or possession. This underscores the importance of robust data protection measures and immediate reporting in the event of a data breach.