Does the Beehive Homes definition of 'Standards' include service levels?
Beehive_Homes Franchise · 2025 FDDAnswer from 2025 FDD Document
- 2.15. "Standards" means all standards, specifications, requirements, criteria, and policies that have been and may be in the future developed and compiled by Franchisor for use by Franchisee in connection with the design, construction, renovation, refurbishment, appearance, equipping, furnishing, supplying, opening, operating, maintaining, marketing, services, service levels, quality, and quality assurance of Homes, including the Home, and for advertising and accounting, whether contained in the Manual or set out in this Agreement or other written communication.
Source: Item 23 — RECEIPTS (FDD pages 34–123)
What This Means (2025 FDD)
According to Beehive Homes' 2025 Franchise Disclosure Document, the definition of 'Standards' does include service levels. The FDD specifies that 'Standards' encompass all the criteria and policies developed by Beehive Homes for franchisees. These standards apply to various aspects of the Homes, including their design, construction, operation, maintenance, marketing, and the services provided.
Specifically, the definition explicitly mentions 'service levels' as part of these 'Standards'. This means Beehive Homes sets requirements and expectations for the level of service franchisees must provide. These standards are documented in the Manual or other written communications.
For a prospective franchisee, this indicates that Beehive Homes has established guidelines for the quality and type of services offered at each location. Franchisees must adhere to these standards to ensure consistency across all Beehive Homes locations and to maintain the brand's reputation. This also means that Beehive Homes can enforce these service level standards, and failure to meet them could result in penalties or other consequences as outlined in the franchise agreement.