Is Beard Papas contractually obligated to maintain, repair, update, or upgrade the franchisee's computer systems?
Beard_Papas Franchise · 2025 FDDAnswer from 2025 FDD Document
ture. (Franchise Agreement, Article 9.A.).
Computer System
You must purchase, license and use the computer, point of sale, business management, and ordering systems that we designate. Currently, the designated point of sale system that you must license, and use is Clover, and as may be otherwise designated by us in the Manuals. You are required to purchase and operate one configured and licensed point of sale hardware terminal. Additionally, you must purchase and maintain a computer system on-site at your Shop Location. You are responsible for maintaining updated and current versions of all software systems designated by us. You are responsible for the maintenance and repair of all computer equipment and computer systems that we designate and require. Estimated costs for the maintenance, repair and update of the designated computer systems ranges from $1,500 to $2,000 per year. There are no contractual obligations imposed on us to maintain, repair, update, or upgrade your computer systems. You are required to provide us with independent access to all of the information and data that is transacted, collected, and stored by the Franchised Business on the Bus
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 31–38)
What This Means (2025 FDD)
According to Beard Papas's 2025 Franchise Disclosure Document, franchisees are responsible for the maintenance, repair, and updates of their computer systems. Beard Papas requires franchisees to purchase, license, and use designated computer, point of sale, business management, and ordering systems, including a Clover point of sale system. Franchisees must also maintain a computer system on-site at their shop location.
The FDD states that Beard Papas places no contractual obligations on themselves to maintain, repair, update, or upgrade the franchisee's computer systems. The estimated costs for the maintenance, repair, and updating of these designated computer systems range from $1,500 to $2,000 per year.
Furthermore, franchisees are required to provide Beard Papas with independent access to all information and data transacted, collected, and stored by the franchised business on the Business Management Systems, computer systems, and otherwise. This means that while franchisees bear the responsibility for maintaining their systems, Beard Papas retains the right to access the data generated by those systems.