What topics are covered in the Baymont Inn Suites general manager certification training?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
current and accurate information about the name and contact information, including e-mail address, for the person who is designated by you to (a) represent you in dealings with us pertaining to the Facility, including authority to make decisions regarding and sign ancillary agreements related to day-to-day operations of the Facility, and (b) receive all legal notices pertaining to this Agreement, including all matters pertaining to the Chain's franchise advisory council or similar body, if any (to whom we may refer as the "Site Principal Contact"). Your initial Site Principal Contact is the person you indicate in Section 17.3. Notwithstanding the foregoing, if we provide you with an e-mail address to be used for receiving communications from us, you acknowledge that delivery of such communications to this e-mail address shall be deemed sufficient notice of the communications' content.
- 4. Our Operating and Service Obligations. We will provide you with the following services and assistance:
- 4.1 Training. We may offer (directly or indirectly by subcontracting with an affiliate or a third party) general manager training, re-certification training, remedial training, and supplemental training.
- 4.1.1 General Manager Training. We will offer general manager certification training for your general manager in our Hospitality Management Program, which may be held in i) a hybrid, inperson and virtual format or ii) a virtual-only format. The program will cover such topics as operating a Chain Facility, marketing and sales, financial management, guest services and people management. Your initial general manager (or other representative who exercises day to day operational authority) for the Facility must complete this program to our satisfaction no later than 90 days after the Opening Date. Any replacement general manager must complete the training program to our satisfaction within 90 days after he/she assumes the position. If we do not offer a place in the training program within the above time frame, your replacement gen
Source: Item 23 — RECEIPTS (FDD pages 97–443)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, the general manager certification training, offered through the Hospitality Management Program, covers several key areas. These include operating a Chain Facility, marketing and sales strategies, financial management principles, guest services protocols, and people management techniques. This program may be held in a hybrid format, combining in-person and virtual elements, or in a virtual-only format.
For a prospective Baymont Inn Suites franchisee, this means that the initial and any replacement general managers must complete this certification program within 90 days of their start date. If Baymont Inn Suites does not offer a training slot within this timeframe, the general manager must attend the next available program. The general manager is required to complete the training even if they have managed other Baymont Inn Suites locations previously.
The franchisee is responsible for the tuition fee for the Hospitality Management Program, as detailed in Schedule D of the FDD. Currently, the tuition for the mandatory training program is $2,250. Additionally, if any other employees participate in the training, the franchisee must pay an Additional Attendee Fee, which is currently $1,400. The franchisee also bears the costs for travel, lodging, meals, and other incidental expenses for any in-person components of the training for the general manager and any additional staff members.
Baymont Inn Suites may also offer refresher training for general managers or additional staff, potentially at full or discounted tuition rates. Furthermore, remedial training may be required if the Facility fails to meet quality assurance standards or receives significant customer complaints. This remedial training may be delivered through a web-based platform, in person, or at corporate offices, with the franchisee responsible for the associated fees and, if applicable, lodging for the trainers when training is conducted at the Facility.