Is there a charge for Baymont Inn Suites providing the Wyndham Connect platform?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
We will provide you with, and you will be required to implement, our designated guest engagement platform ("Wyndham Connect") that enables your hotel to communicate with guests via texts to their mobile devices and conduct certain other guest interactions and transactions.
There currently is no charge for us providing this platform.
First level support for this platform is included in the Hotel Technology Client Support ("HTCS") service provided as part of the Monthly Support and Service Fee described under Property Management System, below.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 61–74)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, there is currently no direct charge for the Wyndham Connect platform. Baymont Inn Suites provides this guest engagement platform, which enables hotels to communicate with guests via texts and conduct other interactions. The first level of support for this platform is included in the Hotel Technology Client Support (HTCS) service, which is part of the Monthly Support and Service Fee.
This means that while franchisees are required to implement the Wyndham Connect platform, they do not have to pay an additional fee for the platform itself. The cost of supporting the platform is bundled into the Monthly Support and Service Fee, providing a degree of cost certainty. However, it is important to note that this arrangement is subject to change, as the FDD indicates that Baymont Inn Suites may choose to bundle service offerings in the future.
If Baymont Inn Suites decides to bundle services, the fee for the combined offering would not exceed the sum of individual program fees. This provides some assurance that franchisees will not face unexpectedly high costs if bundling occurs. Prospective franchisees should confirm the current fee structure and any potential changes to bundling policies with Baymont Inn Suites to fully understand the costs associated with the Wyndham Connect platform and its support.