What is the role of the primary and secondary Facility representatives for a Baymont Inn Suites franchise?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
- **2.
Facility Representative.** You shall designate, at the end of this Agreement, a primary Facility representative who shall have the authority to make binding decisions to accept reservations for the Facility and a secondary representative who shall exercise such authority in the absence of the primary representative.
We may communicate with these representatives by telephone, e-mail or in another manner, and may rely on any communication that we believe, in good faith, is from them.
You may change your designation at any time by notifying us in accordance with Section 11(E) below.
Upon our request, the Facility representative shall provide feedback concerning the performance, operation and general acceptability of the Service, as well as recommendations for improvement.
Source: Item 23 — RECEIPTS (FDD pages 97–443)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, the franchisee must designate a primary Facility representative who has the authority to make binding decisions regarding accepting reservations for the Facility. Additionally, a secondary representative must be designated to exercise the same authority in the primary representative's absence.
Baymont Inn Suites may communicate with these representatives via telephone, email, or other means and can rely on any communication believed to be from them in good faith. The franchisee can change these designations by providing notification as outlined in Section 11(E) of the agreement.
Upon request from Baymont Inn Suites, the Facility representative is expected to provide feedback on the performance, operation, and general acceptability of the service, as well as offer recommendations for improvement. This feedback loop allows Baymont Inn Suites to gather insights from franchisees and potentially improve the overall system.