What are Baymont Inn Suites' responsibilities regarding the availability of the SaaS Solution, including planned downtime and circumstances beyond their control?

According to the 2025 Baymont Inn Suites Franchise Disclosure Document, Baymont Inn Suites is responsible for making commercially reasonable efforts to ensure the SaaS solution is available 24 hours a day, seven days a week. However, this is subject to certain exceptions.

Baymont Inn Suites is not liable for unavailability due to planned downtime, which suggests that scheduled maintenance or updates to the system may occur. Additionally, Baymont Inn Suites is not responsible for any unavailability caused by circumstances beyond their reasonable control. These circumstances include, but are not limited to, acts of nature such as floods, fires, and earthquakes, as well as acts of government, civil unrest, acts of terror, labor strikes, Internet service provider failures or delays, or denial of service attacks.

This means that while Baymont Inn Suites commits to providing a reliable SaaS solution, franchisees should be aware that interruptions can occur due to factors outside of Baymont Inn Suites' direct control. Franchisees should factor in potential downtime when planning their operations and should have contingency plans in place to mitigate any disruptions. Understanding these limitations is crucial for managing expectations and ensuring smooth business operations.