Does Baymont Inn Suites require franchisees to provide guests with innovative technology, including communications and entertainment?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
3.15.1 You recognize that the System requires you to acquire, operate and maintain a computerbased property management system and provide guests with innovative technology, including communications and entertainment. You must purchase, acquire, or subscribe to the computer system and other equipment and software that we specify, including preventative maintenance software. We may modify System Standards to require new or updated technology at all Chain Facilities. At our request, you shall participate in any intranet or extranet system developed for use in connection with the System. Such intranet or extranet system may be combined with that of our affiliates. You shall agree to such terms and conditions for the use of such intranet or extranet system as we may prescribe, which may include, but are not limited to: (a) confidentiality requirements for materials transmitted via such system; (b) password protocols and other security precautions; (c) grounds and procedures for our suspension or revocation of access to the system by you and others; and (d) a privacy policy governing the parties' access to and use of electronic communications posted
on electronic bulletin boards or transmitted via the system. You shall pay any fee imposed from time to time by us or a third-party service provider in connection with hosting such system.
Source: Item 23 — RECEIPTS (FDD pages 97–443)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, franchisees are required to provide guests with innovative technology, including communications and entertainment. Baymont Inn Suites mandates that franchisees acquire, operate, and maintain a computer-based property management system. Franchisees must purchase or subscribe to the computer system, along with any other equipment and software specified by Baymont Inn Suites, including preventative maintenance software.
Baymont Inn Suites retains the right to modify System Standards, which may include requiring new or updated technology at all franchised locations. Franchisees are also required to participate in any intranet or extranet system developed for the Baymont Inn Suites system, potentially combined with those of its affiliates. The terms and conditions for using these systems are set by Baymont Inn Suites and may include confidentiality requirements, password protocols, security precautions, and a privacy policy.
Furthermore, franchisees are responsible for paying any fees imposed by Baymont Inn Suites or a third-party service provider related to hosting these systems. This ensures that Baymont Inn Suites franchisees maintain up-to-date technology and communication systems, which are crucial for guest satisfaction and operational efficiency. Franchisees must stay informed about any changes to technology standards and be prepared to invest in upgrades as required by Baymont Inn Suites.