What is the purpose of the unannounced quality assurance inspections conducted by Baymont Inn Suites?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
ng Procedure Notice requires that you obtain and deliver to us, within 90 days after the end of each of your next three fiscal years ending after the Accounting Procedure Notice, an audit opinion signed by an independent certified public accountant who is a member of the American Institute of Certified Public Accountants addressed to us that the Facility's Gross Room Revenues you reported to us during the fiscal year fairly present the Gross Room Revenues of the Facility computed in accordance with this Agreement for the fiscal year. You also must pay any deficiency in Recurring Fees, any Audit Fee, as defined in Section 4.8, we assess you for your default of Section 3.6 as described in Section 4.8, and/or other charges we identify and invoice as a result of the audit.
3.6.4 You will, at your expense, prepare and submit to us by the third day of each month, a statement in the form prescribed by us, accurately reflecting for the immediately preceding month all Gross Room Revenues and such other data or information as we may require. You must submit your statements to us using our on-line reporting and payment tool or through such other technology or means as we may establish from time to time.
3.7 Inspections. You acknowledge that the Facility's participation in our quality assurance inspection program (including unannounced inspections) is a material obligation you accept under this Agreement. You will permit our representatives to perform quality assurance inspections of the Facility at any time with or without advance notice. The inspections will commence during normal business hours although we may observe Facility operation at any time. You and the Facility staff will cooperate with the representative performing the inspection. If the Facility fails an inspection, you refuse to cooperate with our representative, or you refuse to comply with our published inspection System Standards, then you will pay us when invoiced for any Reinspection Fee specified in the System Standards Manual plus the reasonable travel, lodging and meal costs our representative incurs for a reinspection. You also will be charged the Reinspection Fee if we must return to the Facility to inspect it as a result of your failure to complete any Improvement Obligation by the deadline established in the PIP, as set forth in Schedule D.
Source: Item 23 — RECEIPTS (FDD pages 97–443)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, the unannounced quality assurance inspections are part of the brand's quality assurance inspection program, which franchisees agree to as a material obligation under the franchise agreement. These inspections, conducted by Baymont Inn Suites representatives, aim to check compliance with the brand's System Standards.
These inspections can occur at any time, with or without advance notice, during normal business hours, and Baymont Inn Suites may observe facility operations at any time. Franchisees and their staff are required to cooperate with the representative performing the inspection. The results of these inspections, along with customer satisfaction surveys and feedback, can be published and disclosed by Baymont Inn Suites.
If a Baymont Inn Suites location fails an inspection, or if the franchisee refuses to cooperate with the representative or comply with published inspection System Standards, the franchisee will be charged a Reinspection Fee, as specified in the System Standards Manual, plus the representative's travel, lodging, and meal costs for the reinspection. This fee also applies if Baymont Inn Suites must return to inspect the facility due to the franchisee's failure to complete any Improvement Obligation by the deadline established in the PIP (Performance Improvement Plan). Baymont Inn Suites has the unlimited right to reinspect if the facility does not achieve the required score on an inspection.
Furthermore, as a condition of curing any failed inspection, Baymont Inn Suites may require the franchisee to engage their Approved Supplier(s), at the franchisee's expense, to remedy any failing component of the inspection. Baymont Inn Suites may also deduct points under their quality assurance inspection program for failure to comply with the agreement or System Standards. These measures ensure that all Baymont Inn Suites locations maintain consistent quality and adhere to brand standards, which protects the brand's reputation and customer satisfaction.