Does Baymont Inn Suites provide any warranty or support for Third-Party Additional Offerings?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
spitality Suite.
Either Oracle or we shall, as appropriate, provide first-level support for the Products and/or Services, which shall include OPERA and any additional interfaces included in the Oracle Products. Oracle may also provide various support Services, as may be necessary for the OPERA Products, including, among other things, Application provisioning, Product or interface installation Services, and training Services, as we may request of Oracle from time to time.
ORACLE PRODUCTS AND/OR SERVICES
ATTACHMENT 2.3
Our Products and/or Services
Our Products and/or Services include the following:
-
- Partnering with product and/or service providers to diagnose and resolve hotel facing network problems per established troubleshooting procedures.
-
- Partnering with product and/or service providers to diagnose and resolve hotel facing interface problems per established troubleshooting procedures.
-
- Partnering with product and/or service providers to diagnose and resolve hotel facing workstation configuration and environment problems.
-
- Partnering with product and/or service providers to diagnose and resolve hotel facing host reservation services communication issues per established troubleshooting procedures.
-
- Maintaining automated tracking support of all significant incidents.
-
- Maintaining staff proficient on current software and functionality.
-
- Partnering with product and/or service providers to diagnose and resolve issues related to tools that interface with the services and coordinating with third-party providers when necessary.
-
- Providing either through us or Oracle, as appropriate, first-level support for the Products and/or Services, which shall include OPERA and any additional interfaces included in the Oracle Products.
Source: Item 22 — CONTRACTS (FDD pages 96–97)
What This Means (2025 FDD)
According to the 2025 Baymont Inn Suites FDD, the brand does partner with third-party product and service providers to assist franchisees. Specifically, Baymont Inn Suites will partner with these providers to diagnose and resolve hotel-facing network, interface, and workstation configuration problems, following established troubleshooting procedures. They also address host reservation services communication issues. Baymont Inn Suites maintains automated tracking support for significant incidents and ensures its staff is proficient in current software and functionality.
Baymont Inn Suites also partners with product and service providers to diagnose and resolve issues related to tools that interface with the services, coordinating with third-party providers when necessary. They provide first-level support for the Products and/or Services, either directly or through Oracle, including OPERA and any additional interfaces included in the Oracle Products.
However, if a franchisee violates the agreement by loading or using unauthorized products or software, the warranties are voided, and the franchisee becomes solely responsible for the cost of repair or replacement of the Products and/or Services. All rights, title, and ownership of the Products and/or Services, including intellectual property rights, remain with Baymont Inn Suites, its Affiliates, and/or any Third-Party Product or Service providers who license or provide Products and/or Services.