Does Baymont Inn Suites provide telephone and e-mail consultation?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
the plans and specifications for any material modification, which we will not unreasonably withhold or delay. You will not open to the public any material modification until we inspect it for compliance with the Approved Plans and System Standards.
- 3.13 Courtesy Lodging. You will provide lodging at the "Employee Rate" established in the System Standards Manual from time to time, (but only to the extent that adequate room vacancies exist) to our representatives and members of their immediate family. You are not required to provide more than two standard guest rooms at this rate on any given night.
- 3.14 Material Renovations. Beginning five years after the Opening Date, we may issue a "Material Renovation Notice" to you that will specify reasonable Facility upgrading and renovation requirements (a "Material Renovation") for the Facility, to be commenced no sooner than 90 days after the notice is issued. You will perform the Material Renovations as and when the Material Renovation Notice requires in a time period of 120 days or by the date specified in the Material Renovation Notice, whichever is longer. We will not issue a Material Renovation Notice within five years after the date of a prior Material Renovation Notice.
3.15 Technology Standards & Communications.
3.15.1 You recognize that the System requires you to acquire, operate and maintain a computerbased property management system and provide guests with innovative technology, including communications and entertainment. You must purchase, acquire, or subscribe to the computer system and other equipment and software that we specify, including preventative maintenance software. We may modify System Standards to require new or updated technology at all Chain Facilities. At our request, you shall participate in any intranet or extranet system developed for use in connection with the System. Such intranet or extranet system may be combined with that of our affiliates. You shall agree to such terms and conditions for the use of such intranet or extranet system as we may prescribe, which may include, but are not limited to: (a) confidentiality requirements for materials transmitted via such system; (b) password protocols and other security precautions; (c) grounds and procedures for our suspension or revocation of access to the system by you and others; and (d) a privacy policy governing the parties' access to and use of electronic communications posted
on electronic bulletin boards or transmitted via the system. You shall pay any fee imposed from time to time by us or a third-party service provider in connection with hosting such system.
- 3.15.2 You must ensure at all times that we have from you, in writing, current and accurate information about the name and contact information, including e-mail address, for the person who is designated by you to (a) represent you in dealings with us pertaining to the Facility, including authority to make decisions regarding and sign ancillary agreements related to day-to-day operations of the Facility, and (b) receive all legal notices pertaining to this Agreement, including all matters pertaining to the Chain's franchise advisory council or similar body, if any (to whom we may refer as the "Site Principal Contact"). Your initial Site Principal Contact is the person you indicate in Section 17.3. Notwithstanding the foregoing, if we provide you with an e-mail address to be used for receiving communications from us, you acknowledge that delivery of such communications to this e-mail address shall be deemed sufficient notice of the communications' content.
- 4. Our Operating and Service Obligations. We will provide you with the following services and assistance:
- 4.1 Training. We may offer (directly or indirectly by subcontracting with an affiliate or a third party) general manager training, re-certification training, remedial training, and supplemental training.
- 4.1.1 General Manager Training. We will offer general manager certification training for your general manager in our Hospitality Management Program, which may be held in i) a hybrid, inperson and virtual format or ii) a virtual-only format.
Source: Item 23 — RECEIPTS (FDD pages 97–443)
What This Means (2025 FDD)
According to the 2025 Baymont Inn Suites Franchise Disclosure Document, Baymont Inn Suites requires franchisees to provide current and accurate contact information, including an e-mail address, for the person designated to represent the franchisee in dealings with Baymont Inn Suites. This representative has the authority to make decisions and sign ancillary agreements related to the facility's day-to-day operations. They also receive all legal notices pertaining to the Franchise Agreement, including matters related to the Chain's franchise advisory council. Baymont Inn Suites may refer to this person as the "Site Principal Contact." The initial Site Principal Contact is indicated in Section 17.3 of the agreement.
Baymont Inn Suites may provide franchisees with an e-mail address for receiving communications, and delivery of communications to this e-mail address is considered sufficient notice of the communication's content. This suggests that email communication is a standard method of communication between Baymont Inn Suites and its franchisees.
Baymont Inn Suites also hires and trains agents at their Central Reservation Center or utilizes omni-channel digital agents to handle reservation-related calls or digital chat inquiries on behalf of the franchisee's Facility, including responding to questions about the Facility and attempting to book reservations. A new, dedicated, SMS-enabled telephone number and/or digital chat links for the franchisee's Facility will appear on search engines and other digital platforms which will connect to an Interactive Voice Response or digital agent. Callers to this telephone number will be able to select a number for reservation inquiries, which will be directed to Baymont Inn Suites' Central Reservation Center.