How does Baymont Inn Suites provide operational support and information to franchisees?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
We may hold a Chain conference, which may be in the form of a WHR multi-brand conference with special sessions and programs only for our Chain.
Currently, we hold a conference approximately every 18 to 24 months, but this is subject to change.
We also may hold periodic regional summits throughout the year. (Franchise Agreement – Section 3.9)
We or our contractor will conduct announced and unannounced inspections and/or mystery shops of the Facility. (Franchise Agreement – Section 4.8)
We will continue to provide you with operational support and information about the Chain by e-mail, telephone or via the Chain's internal online platform.
In addition, our field support team may periodically visit your Facility to provide onsite operational support if you are in compliance with your obligations under the Franchise Agreement.
Our representatives will also consult with you in person when they are at the Facility for compliance inspections, upon your request. (Franchise Agreement – Section 4.6)
We will provide access to a proprietary online platform where you can access brand specific information, including System Standards and corporate communications specific to Chain and WHR initiatives.
We will offer tools to help support your business including site reporting, industry reporting, bill payment, marketing, Global Sales, Loyalty, and Revenue Management resources as well as access to ratings and reviews, and corporate information.
We may, in the future, charge a fee for the support and maintenance of this service.
We and our affiliates will continue to provide you with information about Approved Suppliers.
See Item 8 above. (Franchise Agreement – Section 4.4)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 61–74)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, the company offers several methods of operational support and information to its franchisees. Baymont Inn Suites provides ongoing support and information via email, telephone, and an internal online platform. Additionally, the field support team may visit a franchisee's facility to provide on-site operational support if the franchisee is meeting their obligations under the Franchise Agreement. Representatives may also consult with franchisees in person during compliance inspections or at the franchisee's request.
Baymont Inn Suites also provides access to a proprietary online platform where franchisees can access brand-specific information, including System Standards and corporate communications related to Baymont Inn Suites and WHR initiatives. This platform offers tools to support various aspects of the business, such as site reporting, industry reporting, bill payment, marketing, global sales, loyalty programs, and revenue management resources. Franchisees can also access ratings and reviews, as well as corporate information through this platform.
Furthermore, Baymont Inn Suites may hold a Chain conference, potentially in the form of a WHR multi-brand conference with special sessions and programs specific to Baymont Inn Suites. Currently, these conferences are held approximately every 18 to 24 months, but this schedule is subject to change. Baymont Inn Suites may also conduct announced and unannounced inspections and/or mystery shops of the franchisee's facility. Finally, Baymont Inn Suites will continue to provide franchisees with information about Approved Suppliers.