What kind of training and experience should a manager have to manage a Baymont Inn Suites facility?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
You do not have to participate personally in the direct operation of your Facility although we recommend that you do so. If you do not personally manage the Facility, you must hire a management company or individual manager with significant training and experience in general management of similar lodging facilities to manage the Facility. The Facility's general manager must successfully complete our training program.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 79–80)
What This Means (2025 FDD)
According to the 2025 Baymont Inn Suites FDD, while franchisees are not required to personally manage the facility, if they choose not to, they must hire a management company or an individual manager. This manager must possess significant training and experience in the general management of similar lodging facilities. Furthermore, the general manager is required to successfully complete Baymont Inn Suites's training program. This ensures that regardless of whether the franchisee is directly involved in the day-to-day operations, the facility is managed by someone with the requisite skills and knowledge to uphold the brand's standards.
The Baymont Inn Suites training program for general managers, known as the Hospitality Management Program (HMP), consists of approximately 34 hours of training. This program is designed to equip managers with the necessary skills in areas such as operating a Chain Facility, marketing and sales, financial management, guest services, and people management. The HMP may be offered in a hybrid format, combining in-person and virtual training, or in a virtual-only format. In-person components are held at Baymont Inn Suites's corporate offices in Parsippany, NJ, or at other locations near the corporate offices or central locations in North America.
Baymont Inn Suites requires that the initial general manager complete the HMP no later than 90 days after the Facility's Opening Date. For a replacement general manager, the training must be completed within 90 days of assuming the role. This mandatory training ensures that all general managers are aligned with Baymont Inn Suites's operational standards and service expectations. By mandating specific training and experience for managers, Baymont Inn Suites aims to maintain consistent quality and service across all its franchised locations, which is a common practice in the hospitality industry to protect brand reputation and customer satisfaction.