What is the 'Front Desk Guide' for Baymont Inn Suites franchises?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
ll be offered the option to join Wyndham Rewards. You must also offer to enroll guests at your front desk, and are subject to an enrollment quota which Wyndham Rewards, Inc. may change, from time to time, for Chain Facilities, as reflected in the Front Desk Guide. All franchisees will be assessed Loyalty Program Fees, as applicable, on Wyndham Rewards member stays at their Facility. Stays for which members earn Wyndham Rewards points are defined in the Front Desk Guide, as may be amended. Certain member stays may not qualify for Wyndham Rewards point earnings. We will proactively match and award points to members even if they fail to present their membership number before check-out.
Source: Item 6 — OTHER FEES (FDD pages 30–45)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, the 'Front Desk Guide' contains information about the Wyndham Rewards guest loyalty program. Specifically, it outlines the enrollment quota for Baymont Inn Suites franchisees, which Wyndham Rewards, Inc. can modify. The guide also defines stays for which members earn Wyndham Rewards points and details the formula for reimbursement to franchisees for free night stays at their facilities.
Baymont Inn Suites franchisees are required to offer enrollment in the Wyndham Rewards program to guests at the front desk and are subject to enrollment quotas. The Front Desk Guide serves as the reference document for these quotas and the rules governing the loyalty program. Franchisees are assessed Loyalty Program Fees on Wyndham Rewards member stays at their facility. The guide specifies which stays qualify for points earnings and how franchisees are reimbursed for free night stays provided to Wyndham Rewards members.
The Front Desk Guide is an important document for Baymont Inn Suites franchisees as it dictates how the Wyndham Rewards program operates at their location. Franchisees need to adhere to the guidelines in the Front Desk Guide to ensure compliance with the Wyndham Rewards program and to manage costs associated with the program, such as Loyalty Program Fees and potential Missed Valid Enrollment Fees. Franchisees should regularly consult the Front Desk Guide for any updates or changes to the Wyndham Rewards program.