Is a Baymont Inn Suites franchisee required to subscribe to future PMS upgrades, and what might this entail?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
necessary to customize the technology solutions to best suit your hotel and its operation.
You will be required to subscribe to any future PMS upgrades when they become available, which may include additional services and fees. You may be required to execute a new PMS Schedule to the MITA or amend your current PMS Schedule. The annual cost of any optional or required maintenance or upgrades contract for SynXis Property Hub, OPERA Cloud Foundation, and OPERA Cloud Standard ranges from $8,388 for a 100-room Facility to $12,000 for a 200-room Facility, and the annual cost of any optional or required maintenance or upgrades contract for OPERA Cloud Premium ranges from $15,120 for a 100 room Facility to $30,240 for a 200-room Facility. These costs will vary depending on the size of your Chain Facility.
The hardware for your Facility's PMS can be purchased from any source so long as it meets our technology standards and minimum technical requirements. We require that you utilize tokenization technology for the transmission of credit card information to and from the PMS. We currently have one approved gateway provider to support tokenization and chip and pin technology.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 61–74)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, franchisees are required to subscribe to future Property Management System (PMS) upgrades when they become available. These upgrades may involve additional services and fees, and may require the franchisee to execute a new PMS Schedule to the Master Information Technology Agreement (MITA) or amend their current PMS Schedule.
The annual cost of maintenance or upgrades for SynXis Property Hub, OPERA Cloud Foundation, and OPERA Cloud Standard ranges from $8,388 for a 100-room facility to $12,000 for a 200-room facility. For OPERA Cloud Premium, the annual cost ranges from $15,120 for a 100-room facility to $30,240 for a 200-room facility. These costs are variable and depend on the size of the Baymont Inn Suites facility.
Baymont Inn Suites may also require franchisees to purchase additional or replacement computer hardware or software, additional random-access memory, or additional hard disk storage to keep pace with changes in technology. There is no contractual limitation on the cost or frequency of this obligation. Neither Baymont Inn Suites, Sabre, nor Oracle has any obligation to modify, enhance, or rewrite the PMS software for the SynXis or OPERA systems. This means that franchisees need to be prepared for ongoing technology expenses to maintain system compatibility and efficiency.