For a Baymont Inn Suites franchise, am I required to participate in the Wyndham Rewards program?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
We have the right to require all Chain Facilities to participate in the Wyndham Rewards® guest loyalty program which is operated by our affiliate Wyndham Rewards, Inc. Under the Wyndham Rewards
program, members can earn Wyndham Rewards points or Travel Partner Currency based on amounts spent at participating Chain Facilities as well as at participating Lodging Affiliate hotels or select affiliated properties, through purchases from non-affiliated merchants and service providers, or by making purchases with a Wyndham Rewards co-branded credit card or debit card. Members can redeem their Wyndham Rewards points for free or discounted night stays at Chain Facilities and Lodging Affiliate hotels, or select affiliated properties, for airline tickets, shopping and dining gift cards, merchandise and other rewards. Membership in Wyndham Rewards is free. All callers whose calls are received by our toll-free reservation center and all visitors to our consumer website will be offered the option to join Wyndham Rewards. You must also offer to enroll guests at your front desk, and are subject to an enrollment quota which Wyndham Rewards, Inc. may change, from time to time, for Chain Facilities, as reflected in the Front Desk Guide. All franchisees will be assessed Loyalty Program Fees, as applicable, on Wyndham Rewards member stays at their Facility. Stays for which members earn Wyndham Rewards points are defined in the Front Desk Guide, as may be amended. Certain member stays may not qualify for Wyndham Rewards point earnings. We will proactively match and award points to members even if they fail to present their membership number before check-out. We will reimburse you for free night stays at your Facility under a formula which is listed in the Front Desk Guide, which may be amended. Wyndham Rewards, Inc. has reserved the right to modify, alter, delete or add new terms or conditions, procedures, point values, redemption levels or rewards for the Wyndham Rewards program upon thirty (30) days' notice.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD pages 80–81)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, participation in the Wyndham Rewards guest loyalty program is mandatory. The FDD states that Baymont Inn Suites has the right to require all Chain Facilities to participate in the Wyndham Rewards program, which is operated by their affiliate, Wyndham Rewards, Inc.
As a franchisee, you will be assessed Loyalty Program Fees for Wyndham Rewards member stays at your facility. These fees apply to stays where members earn Wyndham Rewards points, as defined in the Front Desk Guide. Baymont Inn Suites will proactively match and award points to members, even if they do not present their membership number before check-out. You are also required to offer enrollment to guests at your front desk and are subject to an enrollment quota, which Wyndham Rewards, Inc. may change.
The Loyalty Program Charge ranges from 4.25% to 5.5% of any amounts on which members of the Loyalty Program earn points or other program currency at the Facility. This range can vary based on the number of Wyndham Rewards valid enrollments obtained by the Facility during a defined measurement period, or another metric determined by Baymont Inn Suites. If you do not achieve a certain number of Wyndham Rewards valid enrollments, you may be required to pay a Missed Valid Enrollment Fee of up to $400 per month. Additionally, failure to process a member's points in a timely manner may result in a Loyalty Member Services Administration Fee.