What electronic reservation systems are Baymont Inn Suites franchisees required to use?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
However, the Facility must not book reservations through any electronic reservation system, booking engine or other channel other than our CRS or through approved consumer website(s) or third-party distribution sites unless permitted under our System Standards or with our prior written consent.
Source: Item 12 — TERRITORY (FDD pages 74–76)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, franchisees are required to use the brand's Central Reservation System (CRS) or approved consumer websites for booking reservations. They may also use third-party distribution sites. Unless permitted under the System Standards or with prior written consent from Baymont Inn Suites, franchisees are prohibited from using any other electronic reservation systems, booking engines, or channels.
This requirement ensures that Baymont Inn Suites maintains control over its brand standards and reservation processes. By mandating the use of specific systems, Baymont Inn Suites can ensure consistency in how reservations are handled and how the brand is represented to potential guests. This also allows Baymont Inn Suites to track and manage reservations across the entire franchise system, which can be beneficial for marketing and revenue management purposes.
For a prospective franchisee, this means they must integrate their property management system with Baymont Inn Suites's CRS and approved online channels. They cannot use alternative booking platforms without explicit permission. This could limit a franchisee's flexibility but also provides access to Baymont Inn Suites's established reservation network and marketing efforts. Franchisees should inquire about the costs associated with using the CRS and any fees related to third-party distribution sites to fully understand the financial implications.
Baymont Inn Suites also provides information and books reservations for hotels franchised by its Lodging Affiliates through the CRS, call center, digital agents, omni-channel avenues including consumer websites, and other means. Franchisees will not receive compensation for sales through these distribution channels unless Baymont Inn Suites makes a reservation on their behalf, in which case the franchisee will receive the revenue from the reservation. Baymont Inn Suites prioritizes Chain Facilities over other hotels if there is room availability and the Chain Facilities meet the guest's search criteria and are not in default under their Franchise Agreement.