Does Baymont Inn Suites have discretion in determining the need for remedial training?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
- 4.1.2 Remedial Training. We may require you, your general manager and/or your staff to participate in remedial training if the Facility does not meet required quality assurance standards, or experiences significant complaints to our customer care department or posted on third-party travel websites, distribution channels, blogs, social networks, and other forums, as determined by us in our sole discretion.
This training may be offered through a web-based platform or in person, or at our corporate offices, a regional location, or the Facility.
The training may be in the form of one or more classes held at different times and locations as we may require.
You must pay the fee in effect for this program when it is provided to you.
If the training is provided at the Facility, you must provide lodging for our trainers.
Source: Item 23 — RECEIPTS (FDD pages 97–443)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, Baymont Inn Suites has the sole discretion to require remedial training for franchisees, their general managers, and/or staff. This remedial training may be required if the facility does not meet the required quality assurance standards. It can also be mandated if the facility experiences significant complaints to their customer care department or receives negative feedback on third-party travel websites, distribution channels, blogs, social networks, and other forums.
The training can be offered through a web-based platform, in person at corporate offices, at a regional location, or at the franchisee's facility. The training may consist of one or more classes held at different times and locations as required by Baymont Inn Suites. The franchisee is responsible for paying the fee in effect for the remedial training program. If the training is provided at the franchisee's facility, the franchisee must also provide lodging for the Baymont Inn Suites trainers.
This policy highlights the importance Baymont Inn Suites places on maintaining consistent quality and customer satisfaction across all its franchised locations. It also means that franchisees need to be prepared to invest in additional training should their facility's performance or customer feedback fall below Baymont Inn Suites's standards. The cost of such training, including fees, travel, lodging, meals, and compensation for the franchisee's staff, can add to the overall cost of operating a Baymont Inn Suites franchise.