What is the 'Customer Care Program' for Baymont Inn Suites franchises?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Fee | Amount | Due Date | Remarks 1 |
|---|---|---|---|
| other metric we determine from | |||
| time to time, as described in the | |||
| Front Desk Guide (“Loyalty | |||
| Metric”). | |||
| Loyalty Program Fees fund the | |||
| costs associated with operation, | |||
| customer support, technology | |||
| and marketing of the Wyndham | |||
| Rewards guest loyalty programs. | |||
| If your Facility fails to achieve a | |||
| required number of Wyndham | |||
| Rewards Valid Enrollments (or | |||
| other Loyalty Metric that we | |||
| may require from time to time) | |||
| during a defined measurement | |||
| period, as described in the Front | |||
| Desk Guide, you must pay us a | |||
| Missed Valid Enrollment Fee. | |||
| You must pay this fee if you do | |||
| not process a member’s points | |||
| in a timely manner and we | |||
| resolve the issue with the | |||
| member. | |||
| You must pay the resolution | |||
| costs if you do not resolve a | |||
| guest’s complaint within the | |||
| required time frame we | |||
| establish. Complaints may arise | |||
| from a guest contacting us or if | |||
| we become aware of complaints | |||
| posted on third-party travel | |||
| websites, distribution channels, | |||
| blogs, social networks and other | |||
| forums. We can modify the | |||
| Customer Care Program from | |||
| time to time including its | |||
| operation and fees. | |||
| We will respond to certain guest | |||
| surveys and reviews of the | |||
| Facility on your behalf. | |||
| Depending on the Facility’s | |||
| guest satisfaction score, you will | |||
| pay a fee of up to $15 for each | |||
| survey or review to which we | |||
| respond. |
Source: Item 6 — OTHER FEES (FDD pages 30–45)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, the Customer Care Program involves addressing guest complaints and managing online reviews. Baymont Inn Suites can modify the Customer Care Program, including its operation and fees.
Under this program, if a Baymont Inn Suites franchisee fails to resolve a guest's complaint within the timeframe established by Baymont Inn Suites, the franchisee must cover the resolution costs. These complaints may originate directly from guests or be identified on third-party travel websites, distribution channels, blogs, social networks, and other online forums.
Baymont Inn Suites will also respond to certain guest surveys and reviews of the franchisee's facility. Depending on the facility’s guest satisfaction score, the franchisee will pay a fee of up to $15 for each survey or review to which Baymont Inn Suites responds. This fee structure incentivizes franchisees to maintain high guest satisfaction scores to minimize these costs.
Prospective franchisees should inquire with Baymont Inn Suites about the specific procedures, timeframes for resolution, and metrics used to evaluate guest satisfaction under the Customer Care Program. Understanding these details is crucial for budgeting and managing customer relations effectively.