What is the cost for the guest survey and review fee for Baymont Inn Suites franchises?
Baymont_Inn_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Fee | Amount | Due Date | Remarks 1 |
|---|---|---|---|
| other metric we determine from | |||
| time to time, as described in the | |||
| Front Desk Guide (“Loyalty | |||
| Metric”). | |||
| Loyalty Program Fees fund the | |||
| costs associated with operation, | |||
| customer support, technology | |||
| and marketing of the Wyndham | |||
| Rewards guest loyalty programs. | |||
| If your Facility fails to achieve a | |||
| required number of Wyndham | |||
| Rewards Valid Enrollments (or | |||
| other Loyalty Metric that we | |||
| may require from time to time) | |||
| during a defined measurement | |||
| period, as described in the Front | |||
| Desk Guide, you must pay us a | |||
| Missed Valid Enrollment Fee. | |||
| You must pay this fee if you do | |||
| not process a member’s points | |||
| in a timely manner and we | |||
| resolve the issue with the | |||
| member. | |||
| You must pay the resolution | |||
| costs if you do not resolve a | |||
| guest’s complaint within the | |||
| required time frame we | |||
| establish. Complaints may arise | |||
| from a guest contacting us or if | |||
| we become aware of complaints | |||
| posted on third-party travel | |||
| websites, distribution channels, | |||
| blogs, social networks and other | |||
| forums. We can modify the | |||
| Customer Care Program from | |||
| time to time including its | |||
| operation and fees. | |||
| We will respond to certain guest | |||
| surveys and reviews of the | |||
| Facility on your behalf. | |||
| Depending on the Facility’s | |||
| guest satisfaction score, you will | |||
| pay a fee of up to $15 for each | |||
| survey or review to which we | |||
| respond. |
Source: Item 6 — OTHER FEES (FDD pages 30–45)
What This Means (2025 FDD)
According to Baymont Inn Suites's 2025 Franchise Disclosure Document, franchisees may incur a fee for guest survey and review responses. Baymont Inn Suites will respond to certain guest surveys and reviews on behalf of the franchisee's facility. The amount of the fee depends on the facility's guest satisfaction score.
For each survey or review to which Baymont Inn Suites responds, the franchisee will pay a fee of up to $15. This fee is intended to cover the cost of Baymont Inn Suites addressing guest feedback and maintaining brand reputation.
This fee structure incentivizes Baymont Inn Suites franchisees to maintain high guest satisfaction scores. By keeping scores high, franchisees can minimize the likelihood of incurring these fees. It also highlights the importance of addressing guest complaints promptly and effectively, as unresolved issues can lead to negative reviews and subsequent fees. Franchisees should factor this potential cost into their operating budget and prioritize guest satisfaction to mitigate these expenses.