Who pays for the 'mystery shopper' program for Baya Bar franchises?
Baya_Bar Franchise · 2024 FDDAnswer from 2024 FDD Document
| (1) | (2) | (3) | (4) |
|---|---|---|---|
| Fees (1) | Amount | Due Date | Remarks |
| Charges for "mystery shopper" quality control evaluation | Up to $150 | Monthly | See Note 4. The mystery shopper program will be separate from our programs for customer surveys and customer satisfaction audits (which may require you to accept coupons from participating customers for discounted or complimentary items). |
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- We may use an independent service to conduct a "mystery shopper" quality control and evaluation program. You must participate in this program, and we may require that you pay the thencurrent charges imposed by the evaluation service (as we direct, either directly to the evaluation service provider or to us as a reimbursement).
Source: Item 6 — OTHER FEES (FDD pages 11–16)
What This Means (2024 FDD)
According to Baya Bar's 2024 Franchise Disclosure Document, franchisees are responsible for the costs associated with the 'mystery shopper' program. Baya Bar may use an independent service to conduct this quality control and evaluation program. Franchisees are required to participate in the program and may be required to pay the charges imposed by the evaluation service. These payments can be made either directly to the evaluation service provider or to Baya Bar as reimbursement.
The charges for the mystery shopper program can be up to $150 per month. This fee is separate from any customer survey or customer satisfaction audit programs that Baya Bar may implement, which could involve franchisees accepting coupons for discounts or complimentary items from customers.
This means that as a Baya Bar franchisee, you should budget for up to $150 each month to cover the costs of the mystery shopper program. This program is designed to evaluate the quality of service and products at your location, ensuring that Baya Bar maintains its brand standards. The mystery shopper program is a tool used by Baya Bar to maintain consistent quality and customer experience across all franchise locations.