Does Batteries Plus Bulbs provide help desk support on weekends?
Batteries_Plus_Bulbs Franchise · 2025 FDDAnswer from 2025 FDD Document
A. Company Support Services. The Company will provide the following maintenance services (directly or through the Software Licensor and/or hosting company) to Licensee during the term of this Agreement: at a minimum, help desk support from 7 a.m. to 7 p.m. central time, Monday-Friday, excluding holidays, to answer questions related to functionality of the Software; correcting identifiable and reproducible program errors in the Software; and providing major upgrades of the Software that are made generally available by the Software Licensor. The Company may (and currently does) provide support for additional hours and on weekend days. Help desk services are not a substitute for training or consulting services. Training documentation is provided for Licensee to train its own employees. Training classes will also be offered for additional fees.
Source: Item 22 — Contracts (FDD page 80)
What This Means (2025 FDD)
According to Batteries Plus Bulbs's 2025 Franchise Disclosure Document, the company offers help desk support to franchisees. At a minimum, this support is available from 7 a.m. to 7 p.m. central time, Monday through Friday, excluding holidays. This help desk assistance is designed to answer questions related to the functionality of the software used in the Batteries Plus Bulbs franchise system.
While the standard help desk support operates during weekdays, the FDD indicates that Batteries Plus Bulbs "may (and currently does) provide support for additional hours and on weekend days." This suggests that weekend support is not guaranteed but is often available. It's important to note that the help desk services are specifically for software functionality and are not a substitute for comprehensive training or consulting services. Batteries Plus Bulbs provides training documentation for franchisees to train their employees, and additional training classes are available for a fee.
For a prospective franchisee, this means that while weekday support is assured, weekend support availability may vary. Franchisees should not rely solely on help desk support for training purposes and should utilize the provided training documentation and consider additional training classes. It would be prudent for potential franchisees to confirm the current availability and hours of weekend help desk support with Batteries Plus Bulbs during their due diligence.
Overall, the help desk support offered by Batteries Plus Bulbs can be a valuable resource for franchisees, particularly for addressing software-related issues. However, franchisees should be prepared to utilize other training resources and not depend exclusively on the help desk, especially outside of standard weekday hours.