What are the minimum help desk support hours provided by Batteries Plus Bulbs?
Batteries_Plus_Bulbs Franchise · 2025 FDDAnswer from 2025 FDD Document
- A. Company Support Services. The Company will provide the following maintenance services (directly or through the Software Licensor and/or hosting company) to Licensee during the term of this Agreement: at a minimum, help desk support from 7 a.m. to 7 p.m. central time, Monday-Friday, excluding holidays, to answer questions related to functionality of the Software; correcting identifiable and reproducible program errors in the Software; and providing major upgrades of the Software that are made generally available by the Software Licensor. The Company may (and currently does) provide support for additional hours and on weekend days. Help desk services are not a substitute for training or consulting services. Training documentation is provided for Licensee to train its own employees. Training classes will also be offered for additional fees.
Source: Item 22 — Contracts (FDD page 80)
What This Means (2025 FDD)
According to Batteries Plus Bulbs' 2025 Franchise Disclosure Document, the company provides minimum help desk support from 7 a.m. to 7 p.m. Central Time, Monday through Friday, excluding holidays. This support answers questions related to the functionality of the software. Batteries Plus Bulbs may provide support for additional hours and on weekends, but is not obligated to do so.
This help desk support is not a substitute for training or consulting services. Batteries Plus Bulbs provides training documentation for franchisees to train their own employees. Training classes are also available for additional fees.
For a prospective franchisee, this means that while there is a defined window for help desk support, relying solely on it for comprehensive training or business advice is not advisable. Franchisees should budget for additional training resources and consulting services to ensure their staff is adequately prepared and to address complex operational challenges.