What kind of system must a Batteries Plus Bulbs franchisee use in their store?
Batteries_Plus_Bulbs Franchise · 2025 FDDAnswer from 2025 FDD Document
We may change the content of the commercial sales training due to market conditions or other relevant factors impacting this segment of the business.
We will schedule calls with the participants and your assigned Sales Effectiveness Coach. The content of and agenda for those calls can vary based on commercial sales progress, but will be agreed upon by both the Principal Owner and the coach.
Before opening a Store, you and a proposed employee must successfully complete our Device Repair Training Program ("Device Repair Technician") that takes place over three days. For a new franchisee opening their first Store for retail sales, 2 individuals must attend and successfully complete the program. The Device Repair Technician must then train additional employees within 30 days of opening. We expect that you will have a WISE Certified Device Repair Technician on staff during all hours of operation. Device Repair Training will be conducted each month at our Pewaukee, Wisconsin, training facility as part of the initial start up training program. The Device Repair Training Program is described in the initial start up training program above.
If you (if franchisee is an entity, a Principal Owner) will not be a Store Manager overseeing the day-to-day operation of the Store, 2 Store Managers who we have approved and who have successfully completed the training requirements described above must be on-staff at all times. In addition, you (if franchisee is an entity, a Principal Owner) must successfully complete designated portions of the initial start up training program.
The instructional materials for all training programs include the Batteries Plus® Online training modules, the Batteries Plus® Product, Operations, and Technical Training manuals, handouts and visual aids, and will include lecture, classroom discussion, hands-on demonstration and/or practice training at a Batteries Plus® Store. The content of the training programs may be modified periodically.
Our Director of Learning and Development, Karen Jirik, oversees all aspects of training. Ms. Jirik has been with us since 2019 in her role as Director of Learning and Development and has over 25 years of experience in leading strategic training and organizational development programs that are designed to attract, develop and retain top talent. Peter Bong, Director of Commercial Sales Effectiveness, is responsible for all aspects of commercial training and the Commercial Sales Effectiveness Program. Peter has been with us since 2019 and has an extensive background in commercial sales, sales training and sales coaching.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 34–43)
What This Means (2025 FDD)
According to Batteries Plus Bulbs's 2025 Franchise Disclosure Document, franchisees must use the Retail Management System that the franchisor has developed or selected for the System. Batteries Plus Bulbs also has independent access to certain operational and financial information and data produced by the Retail Management System. There are no contractual limitations on Batteries Plus Bulbs's right to access this information and data.
This means that as a franchisee, you will be required to implement and utilize the specific Retail Management System dictated by Batteries Plus Bulbs. This system is essential for managing store operations and financial data. The franchisor's access to this data allows them to monitor performance, ensure compliance, and potentially offer support or guidance based on the information gathered.
For a prospective franchisee, this highlights the importance of understanding the capabilities and costs associated with the Retail Management System. It would be prudent to inquire about the specific features of the system, any ongoing maintenance or upgrade fees, and the level of training and support provided for its use. Additionally, understanding how Batteries Plus Bulbs utilizes the data collected from the system can provide insights into the franchisor's management approach and the level of oversight a franchisee can expect.