Is a Batteries Plus Bulbs franchisee required to participate in the Omni-Channel Program?
Batteries_Plus_Bulbs Franchise · 2025 FDDAnswer from 2025 FDD Document
Omni-Channel Program. We have implemented the Omni-Channel Program, which is designed to promote the offer and sale of various batteries, light bulbs and related items, as well as device repair and related services through one or more electronic channels of distribution to retail, key accounts and business customers. You must participate in this Program, and comply with the terms of the Omni-Channel Program (or any future or successor electronic commerce programs) and periodically will establish rules (as described in the Operations Manual) under which you may recognize revenues from the sale of products and services to customers in your Protected Area. We may sell products and services to customers in your Protected Area through the Omni-Channel Program. We may terminate, modify or replace the Omni-Channel Program at any time, although we cannot unilaterally modify certain e-commerce territory rights you receive under the Franchise Agreement.
Key Accounts Program. Within our Omni-Channel Program, we currently operate a "Key Accounts Program" designed to address the needs of certain multi-state or multiple location customers including group purchasing organizations, insurance providers and other large volume users with multiple shipping/service destinations. You must participate in the Key Accounts Program and comply with the terms of the Program as described in the Operations Manual or as we otherwise describe in writing. We may sell products to key accounts customers located in your Protected Area under the terms of the Key Accounts Program. You must agree to service key accounts customers within a certain service and revenue area. We have established the rules under which you will participate in this program, including the servicing of accounts, recognition of revenues received from key accounts customers and other matters. We may terminate, modify, or replace the Key Accounts Program at any time.
Source: Item 12 — Territory (FDD pages 43–46)
What This Means (2025 FDD)
According to the 2025 Batteries Plus Bulbs Franchise Disclosure Document, franchisees must participate in the Omni-Channel Program. This program promotes the sale of batteries, light bulbs, related items, device repair, and services through electronic channels to retail, key accounts, and business customers. Batteries Plus Bulbs periodically establishes rules, described in the Operations Manual, for franchisees to recognize revenues from sales to customers in their Protected Area.
Batteries Plus Bulbs retains the right to sell products and services to customers within a franchisee's Protected Area through the Omni-Channel Program. While Batteries Plus Bulbs can modify or replace the Omni-Channel Program, it cannot unilaterally change certain e-commerce territory rights granted in the Franchise Agreement.
Within the Omni-Channel Program, Batteries Plus Bulbs operates a Key Accounts Program that caters to multi-state or multiple location customers, such as group purchasing organizations and insurance providers. Franchisees must participate in the Key Accounts Program and adhere to its terms as outlined in the Operations Manual or in writing. Batteries Plus Bulbs may sell products to key accounts customers in a franchisee's Protected Area under the Key Accounts Program. Franchisees must service key accounts customers within a designated service and revenue area, following rules established by Batteries Plus Bulbs for account servicing and revenue recognition.