For what device services must a Batteries Plus Bulbs franchisee send the device to Ascent for repair?

According to the 2025 Batteries Plus Bulbs Franchise Disclosure Document, franchisees are required to send certain devices to Ascent for repair. Specifically, if a Batteries Plus Bulbs franchisee cannot perform certain device services at their store, they must send the device to Ascent for services such as screen and battery repair and replacement. Ascent is an affiliate of Batteries Plus Bulbs.

This requirement ensures a consistent quality of service across all Batteries Plus Bulbs locations, as Ascent serves as the sole source for these specialized repair services. This arrangement allows franchisees to offer a wider range of services without needing to invest in specialized equipment or training for complex repairs.

However, this also means that franchisees are dependent on Ascent for these repairs and must factor in the time and cost associated with shipping devices to Ascent and back. It is important for prospective franchisees to understand the pricing structure and turnaround times for these repairs to accurately assess the profitability of offering these services. Additionally, franchisees should confirm what other services they are unable to perform at their store and would need to outsource to Ascent.