What section of the Bath Tune Up Franchise Agreement outlines the franchisee's responsibilities regarding warranty and customer service?

According to Bath Tune Up's 2025 Franchise Disclosure Document, Item 9 outlines the franchisee's obligations. Specifically, it indicates where to find more detailed information regarding these obligations within the franchise agreement and other items of the disclosure document.

The table provided in Item 9 details that the franchisee's responsibilities for warranty and customer service requirements are found in Sections 2, 4, 8, and 13 of the Franchise Agreement. Further details regarding these obligations can be found in Items 11 and 12 of the disclosure document.

This means that as a prospective Bath Tune Up franchisee, you should carefully review these sections to understand the full scope of your duties related to warranties and customer service. Understanding these obligations is crucial, as they directly impact customer satisfaction and the overall reputation of your franchise.

It is important to note that the table in Item 9 provides a high-level overview, and the actual sections of the Franchise Agreement will contain the specific details and requirements. Therefore, a thorough review of Sections 2, 4, 8, and 13 is essential during your due diligence process.