Can Bath Tune Up require franchisees to use web-based applications or software?
Bath_Tune_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
ical support.** Your device must have high-speed (broadband, DSL, FIOS) Internet access.
We can require you to use any web-based application or software that we or others develop and can require you to enter into any software license and maintenance agreements for the software that we prescribe. We also can require you to sign or assent to a "terms of use" agreement with respect to all software that we designate. You must acquire any computer hardware necessary for the software that we designate (Franchise Agreement § 8.1(d)). There are no contractual limitations on the frequency or cost of required upgrades. Since computer technology is evolving rapidly, it is difficult to predict the extent of required upgrades or your estimated costs, however, we would not expect such costs to exceed $1,000 per year.
Currently, we provide to all franchisees, without additional charge, access to our BATH TUNE-UP® Customer Relations Management System ("CRM System"). You are required to operate your franchise with the CRM System which is used to receive, nurture and manage customer leads, schedule appointments, generate proposals and invoices, house project photography, record employee time and complete payroll, as well as track profit margins and run various reports. You must use the CRM System for daily functions like tracking and entering purchase orders and receipts, updating inventory, generating sales reports, inventory management, and analysis of financial information relating to the Franchised Business.
You must give us unrestricted independent electronic access (including user IDs and passwords, if necessary) to your computer system for the purposes of obtaining information relating to gross revenues of the Franchised Business, inventory levels, aged inventory and cost of goods sold. You must permit us to download and transfer data on a real-time basis or as frequently as possible, as we determine. There are no contractu
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–34)
What This Means (2025 FDD)
According to Bath Tune Up's 2025 Franchise Disclosure Document, franchisees can be required to use web-based applications or software that Bath Tune Up or others develop. Franchisees may also be required to enter into software license and maintenance agreements and assent to "terms of use" agreements for designated software. The franchisee is responsible for acquiring the necessary computer hardware for the designated software.
Bath Tune Up provides franchisees access to its Customer Relations Management System (CRM) without additional charge. Franchisees are required to use this CRM system to manage customer leads, schedule appointments, generate proposals and invoices, house project photography, record employee time and complete payroll, track profit margins, and generate reports. The CRM system must be used for daily functions such as tracking purchase orders and receipts, updating inventory, generating sales reports, inventory management, and analyzing financial information.
Bath Tune Up requires unrestricted electronic access to the franchisee's computer system, including user IDs and passwords, to obtain information related to gross revenues, inventory levels, aged inventory, and cost of goods sold. Bath Tune Up can download and transfer data on a real-time basis or as frequently as they determine. Franchisees must also comply with all policies and procedures described in the manuals and sign any required agreements for the use of the Intranet, electronic communication, data storage/retrieval system, website, or software.