What is the name of the Customer Relations Management System (CRM) that Bath Tune Up provides?
Bath_Tune_Up Franchise · 2025 FDDAnswer from 2025 FDD Document
Currently, we provide to all franchisees, without additional charge, access to our BATH TUNE-UP® Customer Relations Management System ("CRM System"). You are required to operate your franchise with the CRM System which is used to receive, nurture and manage customer leads, schedule appointments, generate proposals and invoices, house project photography, record employee time and complete payroll, as well as track profit margins and run various reports. You must use the CRM System for daily functions like tracking and entering purchase orders and receipts, updating inventory, generating sales reports, inventory management, and analysis of financial information relating to the Franchised Business.
You must give us unrestricted independent electronic access (including user IDs and passwords, if necessary) to your computer system for the purposes of obtaining information relating to gross revenues of the Franchised Business, inventory levels, aged inventory and cost of goods sold. You must permit us to download and transfer data on a real-time basis or as frequently as possible, as we determine. There are no contractual limitations on our right to independently access data stored in your computer system.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–34)
What This Means (2025 FDD)
According to the 2025 Bath Tune Up Franchise Disclosure Document, Bath Tune Up provides franchisees with access to their proprietary Customer Relations Management System (CRM). This CRM System, named BATH TUNE-UP® Customer Relations Management System, is provided to all franchisees without additional charge.
The CRM System is a crucial tool for managing various aspects of the Bath Tune Up franchise. It is used to receive and manage customer leads, schedule appointments, generate proposals and invoices, store project photography, record employee time and complete payroll, and track profit margins and generate reports.
Bath Tune Up franchisees are required to use the CRM System for daily functions such as tracking and entering purchase orders and receipts, updating inventory, generating sales reports, managing inventory, and analyzing financial information related to the franchised business. The franchisor also requires unrestricted electronic access to the franchisee's computer system to obtain information related to gross revenues, inventory levels, aged inventory, and cost of goods sold. This access allows Bath Tune Up to download and transfer data on a real-time basis or as frequently as they determine.