Under what circumstances might Basecamp Fitness require me to receive additional assistance?
Basecamp_Fitness Franchise · 2025 FDDAnswer from 2025 FDD Document
your Basecamp Studio, we will make available to you from time to time all changes, improvements and additions to the System and all supplements and modifications to the Manual, and will make a representative available to speak with you on the telephone, or at our option, on our intra-net, during our regular business hours, to discuss your operational issues and support needs. If you require additional operations or member/customer experience training beyond what we provide, you can request that we send a representative to provide further assistance to you. If we agree to provide this additional assistance, we must agree in advance to the charges you will pay and the length of the visit. We may also require you to receive additional assistance if you are not meeting our requirements, if we determine, in our sole discretion, additional pre-opening or postopening assistance is required, or if we determine that it is necessary for us to provide addi
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
According to Basecamp Fitness's 2025 Franchise Disclosure Document, Basecamp Fitness may require a franchisee to receive additional assistance under certain circumstances. These include situations where the franchisee is not meeting Basecamp Fitness's requirements, if Basecamp Fitness determines that additional pre-opening or post-opening assistance is needed, or if Basecamp Fitness decides that providing additional assistance is necessary to keep the System competitive or to correct any deficiencies at the franchisee's Basecamp Studio.
If a franchisee requires additional operations or customer experience training beyond what Basecamp Fitness initially provides, the franchisee can request that Basecamp Fitness send a representative to provide further assistance. However, Basecamp Fitness and the franchisee must agree in advance on the charges and the length of the visit. The current rate for this additional assistance ranges from $500 to $1,000 per day, per representative, plus the cost of travel, lodging, and meals, although Basecamp Fitness reserves the right to adjust this rate periodically.
If Basecamp Fitness determines that a franchisee is not maintaining the premises of their Basecamp Studio to a satisfactory standard or is otherwise failing to comply with any provision of the Franchise Agreement, Basecamp Fitness may order or accomplish the cleaning of the premises or designate a representative to assist the franchisee in fulfilling their obligations. The franchisee will be responsible for paying all costs incurred by Basecamp Fitness in doing so, as well as any fees set for providing the assistance. Additionally, Basecamp Fitness may make suggestions and give mandatory instructions to ensure compliance with the quality standards of the Basecamp Fitness system and to protect its goodwill and image.